week 2

Question 1

phases of reality shock

Answer 1

honeymoon
shock/rejection
recovery
resolution

Question 2

what is the honeymoon phase

Answer 2

period of excitement; excited to join the profession and learn as much as possible

Question 3

what are new grads guided by in the honeymoon phase

Answer 3

by desire to do their best and become confident in their new roles and responsibilities

Question 4

Why are establishing working relationships where trust and respect are demonstrated between the new nurse and the preceptor important during the honeymoon phase

Answer 4

Get to know coworkers/build relationships so you have someone to go to when you hit the shock phase; someone to vent to

Question 5

what is the shock phase

Answer 5

Most vulnerable as this is when negative feelings towards new role may surface.
Realization that expectation of role is inconsistent with the day-to-day responsibilities and workflow.
Risk to quit, leave their unit, or experience burn out.

Question 6

things that can help you through the shock phase

Answer 6

Remind your self it’s a phase and wont last forever; phase where you go to those people you built a relationship with in honeymoon phase
Importnant to take care of yourself/reward yourself
Get good sleep, eat well, relationships have you back

Question 7

what is the recovery phase

Answer 7

Begin an upward climb back to the positive side
Able toconsider all sides of new role as a nurse
Begin to see job realities with a more open perspective
Begin to accept challenges of day-to-day responsibilities
Begin to find creative solutions to barriers in providing safe and effective nursing care

Question 8

how do nurses look at shock phase vs recovery phase

Answer 8

Shock phase: focus on yourself
Recovery: start seeing other people/other roles (Look at as challenge and not punishments; find creative solutions and getting a groove of things)

Question 9

what is the resolution phase

Answer 9

Typically, after one year of nursing experience
Nurse fully understands their role
Nurse fully contributes to the delivery of safe and effective patient care
Becomes more comfortable in role and helping out more

Question 10

what is important once you get to the resolution phase

Answer 10

to not move backwards; have constructive critisim and use it as a way to improve yourself

Question 11

what are ways nurses can use coping skills? What are other ways to help their professional role

Answer 11

Focus on mastering your skills
Seek guidance from experienced nurses
Find a nurse specialty that fits

Challenge yourself
Face new skills
Find mentors
Go to manager and talk to them and let them help you if wanting to quit

Question 12

why is professional communication important

Answer 12

Maintaining an environment supportive of professional communication enables conflict to be handled appropriately with positive outcomes

Question 13

what are the 3 parts that makes communication effective? what are the 5 elements?

Answer 13

3 parts: sender, messenger, recipient

5 elements: who it address, what it address, how it is relayed (attitude)/is it clear, to who its relayed, how are they receiving the message (emotionally) (im not sure if this is all 5 elements but what I wrote in class)

Question 14

characteristics that support professional communication

Answer 14

empathy
equality
openness
positiveness
supportiveness

Question 15

what is empathy

Answer 15

Feeling what the other person is feeling and seeing the situation as he/she sees it

Question 16

what’s equality

Answer 16

All participants in the process are equal

Question 17

what is openness

Answer 17

Feelings and thoughts stated directly and honestly

Question 18

what is positiveness

Answer 18

Using agreement as a basis for approaching disagreements and impasses

Question 19

what is supportiveness

Answer 19

Feelings expressed with spontaneity rather than strategy

Question 20

what is empathy vs sympathy

Answer 20

empathy is showing feelings to those you haven’t experienced what they are going through while sympathy is feeling for someone who has experienced what you have

Question 21

what are the fundamentals to conflict

Answer 21

information and perception

***know where the conflict is coming from

Question 22

conflict is not always good or bad. what are some examples of conflict

Answer 22

Can be because two people have different ideas on how to reach goal/different goals in general

Might be because of info needing to be exchanged (one don’t know protocol while other does and they. both think they are right).

Question 23

conflict is not always good or bad. what are some examples of conflict

Answer 23

Can be because two people have different ideas on how to reach goal/different goals in general

Might be because of info needing to be exchanged (one don’t know protocol while other does and they. both think they are right).

Question 24

what are harmful consequences of conflict

Answer 24

Negative effect on emotional and physical well-being
Emphasis on personal welfare over that of the group
Diversion of time and energy from important goals
Financial and emotional costs
Personal fatigue

Question 25

beneficial consequences of conflict

Answer 25

Recognizes talents and innovative abilities
Identifies an outlet for expression of aggressive urges
Introduces innovation and change
Diagnoses problems or areas of concern
Establishes unity

Question 26

examples for harmful and beneficial consequences from conflict

Answer 26

Harmful: exhausting and tiring; take away time, cost money, physical and emotional wellbeing

Benefit: see their talents, bring everyone together

Question 27

(conflict resolution step 1) common conflict resolution styles

Answer 27

avoidance
accommodation
force
compromise
collaboration

Question 28

what is avoidance resolution style

Answer 28

one person uses passive behaviors and withdraws from the conflict; neither person is able to pursue goals

Question 29

what is accommodation resolution style

Answer 29

one person puts aside his/her goals in order to satisfy the other person’s desires

Question 30

what is force resolution style

Answer 30

one person achieves his/her own goals at the expense of the other person (no body is happy; basically someone says this is going to happen etc)

Question 31

what is compromise resolution style

Answer 31

both people give up something to experience partial goal attainment

Question 32

what is collaboration resolution style

Answer 32

both people actively try to find solutions that will satisfy them both (makes both happy)

Question 33

(step 2 in conflict resolution) why is active listening important and what are the different techniques

Answer 33

it reduces the emotional charge from the situation

paraphrasing: shows you are listening. and checking meaning
reflecting: understanding of how someone feels
open questioning: more info; avoid assumptions
acknowledge: convey appreciation of other person
summarizing: review progress and important info
framing: present message in non-judgmental way; removing absolute terms
reframing: help others. see their concerns in a new light

Question 34

what is the 3rd step in conflict resolution

Answer 34

Third step is that all people involved must view their conflict as a problem to be solved mutually

Question 35

what are professional responses to verbal conflict

Answer 35

When conversation is escalating, try to move to private location

Speak in a normal tone of voice

Use “I” messages

Maintain eye contact throughout

maintain. an. openbody stance

do not physically back away unless you perceive you are actually in physical danger

offer explanations, but do not make excuses

if you say you will take care of, report, or change something then do it

Question 36

how can you promote a professional nursing image

Answer 36

Use positive communication techniques
Provide a safe environment in which others can ask questions and learn
Focus energy toward solving conflict
maintain clear, open, and sensitive communication