week 2 Flashcards
phases of reality shock
honeymoon
shock/rejection
recovery
resolution
what is the honeymoon phase
period of excitement; excited to join the profession and learn as much as possible
what are new grads guided by in the honeymoon phase
by desire to do their best and become confident in their new roles and responsibilities
Why are establishing working relationships where trust and respect are demonstrated between the new nurse and the preceptor important during the honeymoon phase
Get to know coworkers/build relationships so you have someone to go to when you hit the shock phase; someone to vent to
what is the shock phase
Most vulnerable as this is when negative feelings towards new role may surface.
Realization that expectation of role is inconsistent with the day-to-day responsibilities and workflow.
Risk to quit, leave their unit, or experience burn out.
things that can help you through the shock phase
Remind your self it’s a phase and wont last forever; phase where you go to those people you built a relationship with in honeymoon phase
Importnant to take care of yourself/reward yourself
Get good sleep, eat well, relationships have you back
what is the recovery phase
Begin an upward climb back to the positive side
Able toconsider all sides of new role as a nurse
Begin to see job realities with a more open perspective
Begin to accept challenges of day-to-day responsibilities
Begin to find creative solutions to barriers in providing safe and effective nursing care
how do nurses look at shock phase vs recovery phase
Shock phase: focus on yourself
Recovery: start seeing other people/other roles (Look at as challenge and not punishments; find creative solutions and getting a groove of things)
what is the resolution phase
Typically, after one year of nursing experience
Nurse fully understands their role
Nurse fully contributes to the delivery of safe and effective patient care
Becomes more comfortable in role and helping out more
what is important once you get to the resolution phase
to not move backwards; have constructive critisim and use it as a way to improve yourself
what are ways nurses can use coping skills? What are other ways to help their professional role
Focus on mastering your skills
Seek guidance from experienced nurses
Find a nurse specialty that fits
Challenge yourself
Face new skills
Find mentors
Go to manager and talk to them and let them help you if wanting to quit
why is professional communication important
Maintaining an environment supportive of professional communication enables conflict to be handled appropriately with positive outcomes
what are the 3 parts that makes communication effective? what are the 5 elements?
3 parts: sender, messenger, recipient
5 elements: who it address, what it address, how it is relayed (attitude)/is it clear, to who its relayed, how are they receiving the message (emotionally) (im not sure if this is all 5 elements but what I wrote in class)
characteristics that support professional communication
empathy
equality
openness
positiveness
supportiveness
what is empathy
Feeling what the other person is feeling and seeing the situation as he/she sees it
what’s equality
All participants in the process are equal
what is openness
Feelings and thoughts stated directly and honestly
what is positiveness
Using agreement as a basis for approaching disagreements and impasses
what is supportiveness
Feelings expressed with spontaneity rather than strategy
what is empathy vs sympathy
empathy is showing feelings to those you haven’t experienced what they are going through while sympathy is feeling for someone who has experienced what you have
what are the fundamentals to conflict
information and perception
***know where the conflict is coming from
conflict is not always good or bad. what are some examples of conflict
Can be because two people have different ideas on how to reach goal/different goals in general
Might be because of info needing to be exchanged (one don’t know protocol while other does and they. both think they are right).
conflict is not always good or bad. what are some examples of conflict
Can be because two people have different ideas on how to reach goal/different goals in general
Might be because of info needing to be exchanged (one don’t know protocol while other does and they. both think they are right).
what are harmful consequences of conflict
Negative effect on emotional and physical well-being
Emphasis on personal welfare over that of the group
Diversion of time and energy from important goals
Financial and emotional costs
Personal fatigue
