Week 2 Study Guide Flashcards
(20 cards)
Who is the person who decodes the message?
Receiver
What is most appropriately related to nonverbal communication as a language?
We learn nonverbal language first.
When communicating within the health profession, what would be considered a technique to keep in mind?
- good communication skills are necessary to build rapport, patients feel respected when called in their full name.
- patient should be given technical information in a matter they can understand
What takes place after the receiver has decoded the message sent by the sender?
Feedback
Facial expression is considered one of the most important and observed nonverbal communicators. Why is this?
Each facet of the face sends a non-verbal message
What best describes how the medical assistant should be positioned when communicating with a patient?
Maintain a close but comfortable position to observe verbal & nonverbal cues
What best describes the major reason communication is of the utmost importance in the healthcare setting?
Communication is the foundation for all patient care.
Who is the founder of humanistic psychology and the creator of the hierarchy of needs?
Abraham Maslow
What is the highest level of the hierarchy of needs?
Self actualization
What best describes what must be considered when formulating the message in the communication cycle?
The 4 modes of communication must be taken into account.
What applies to the theory that there is a specific order or rank within which a person’s needs are met, beginning with the basics of food, clothing, and shelter?
Hierarchy of needs
The common gesture of finger-tapping might mean what?
Impatient
What are three roadblocks to communication?
- reassuring cliche
- criticizing
- required explanation
What is a good way to show respect for a shy and quiet person?
Occasional silence or pauses
The U.S. ________ created federal law by passing legislation.
Congress
The relationship between doctor and patient is a contract in which the doctor offers care, and the patient accepts it. From that point on, the provider has an affirmative duty to care for the patient to the professional standards associated with a doctor of similar training and experience, which is referred to as:
An expected standard of care
The medical assistants scope of practice refers to:
Performing delegated, clinal, and administrative duties, working under a physician direct suspension, consistent with your education, training, and experience
What are the three types of insurance in a medical practice?
- liability
- personal injury
- medical malpractice
Multiple studies have shown that _______ is the single most admired characteristic in a leader.
Honesty
What must be present to achieve effective verbal and nonverbal communication?
Congruency
