Week 3 Study Guide Flashcards
(25 cards)
What is the most appropriate action of an office manager who makes a mistake?
Admit the mistake and seek to prevent it from happening again
What are the advantages of teamwork in the office?
- builds problem solving skills
- flatters the team members
- improves office efficiency and morals
What best describes the purpose of a procedure manual?
It is a guide for employees describing specific tasks
What is included in facility and equipment management?
- physical plant or building maintenance
- inventory of supply
- Equipment maintenance
As an office manager, which behavior will most likely reflect your professional competence?
Being courteous and diplomatic
When an involuntary dismissal is necessary, what is the maximum time the dismissal should take?
10 minutes
What best describes the most common time period for a new employee to be placed on probation?
60-90 days or 2-3 months
The medical assistant office manager needs certain skills and qualities to be successful. What are those skills and qualities?
- People skills
- truthfulness
- effective communication skills
- objectivity
How should you use social networking?
- Recruit new employees
- build community
- engage customers
What are helpful guidelines in preventing conflicts?
- do not tolerate negative comments among employees
- Keep confidences
- manage by walking around
T/F
A voluntary separation occurs when an employee’s performance is poor or there has been a serious violation of the office policies.
False
T/F
Full-time employees generally work 30 hours or more per week
True
T/F
To verify that all employees are authorized to work, employers are required by law to have the job candidate complete an eligibility verification (1-9) form.
True
What is considered appropriate material for a policy manual?
- employment policies
- Wage and salary policies
- employee conduct expectation
What are appropriate interview questions?
- what is most important to you about this job?
- how would a coworker describe you?
- What are your weaknesses?
What best describes the law that requires employers to verify the right of employees to work in the United States?
The immigration reform act
What should one look for when evaluating a candidates résumé?
- education
- Good fit for the job
- errors on the résumé
A form letter would be appropriate for:
- office visit verification
- athletic participation approval
- delinquent account reminder
Identify a true statement about emails:
Emails can be sent or forwarded without your knowledge or permission
A ___________ sentence contains two or more independent clauses, separated by a comma.
Compound
The characteristic feature of the _________ ___________ letter style is that the dateline, complementary close, and typed signature begin a bit right of center
Modified block
Which muscle of the eye does not move the eyeball but is attached to and moves the eyelid?
Levator Palpebrae Superioris
The organ of Corti is located in the _________ ________
Inner ear
A tympanostomy is used to treat:
Otitis media
