Week 3 Test Flashcards
1
Q
what are the three levels of profiles
A
MAR, BAR, and PAR
2
Q
what is the MAR profile level
A
travel agency’s profile (NT)
3
Q
when is the mar profile only used
A
when we are booking for a leisure who doesn’t have a profile with us
4
Q
what is the BAR profile level
A
company/govt agency profile (account) business
5
Q
what are some examples of info the bar profile will contain
A
account travel policy
account number
service fee structure
primary POC
6
Q
what is the PAR profile level
A
individual traveler’s profile, passenger
7
Q
what are some examples of info the the par may contain
A
PAX name DOB contact info seat preference membership numbers
8
Q
what is a CBA
A
centrally billed account
credit card attached to agency or company
9
Q
what is the IBA
A
indiviually billed account
individual pax credit card
10
Q
how are the profile levels related
A
they’re tied to each other
ex cannot build a PAR level without attaching it to a BAR, PARs always associated with a BAR
11
Q
what are the CONCUR accounts
A
fema bfs fletc iaops itc
12
Q
what does fema stand for
A
federal emergency management agency (DHS)
13
Q
what does bfs stand for
A
bureau of Fiscal Services (umbrella agency)
14
Q
what does fletc stand for
A
federal law enforcement training center
15
Q
what does IAOPS stand for
A
office of intelligence and analysis - operations (DHS)
16
Q
what does ITC stand for
A
international trade commission
17
Q
how are national travel and concur connected
A
NTI subcontracted through concur to certain accounts
NT doesn’t have access to their system so we can’t change their profiles
18
Q
whats the difference between the layouts of the concur profiles
A
there is no difference between their layouts
all the same
19
Q
how do yo find certain info in a concur profile
A
its all in the face of the profile
20
Q
what are NTs nonconcur accounts
A
usc corp small gov morgantown shonk
21
Q
what psuedo is usc booked in
A
c5a
22
Q
what psuedo is corp booked in
A
ck3
23
Q
what psuedo is small gov booked in
A
4hd
24
Q
what psuedo is morgantown booked in
A
5vp
25
what psuedo is shonk (leisure) booked in
h4e
26
what psuedo is fema booked in
2d69
27
what psuedo is bfs booked in
2d5v
28
what psuedo is fletc booked in
2d5w
29
what psuedo is iaops booked in
2d5w
30
what psuedo is itc booked in
2d5x
31
what does the format SLB stand for and what does it pull
similar lists bar
| shows all accounts in a pseudo
32
what does the format "SLP/ (acct name)" pull
all pars created under that acct
| only useful when the acct is small
33
how do checkins work for CONCUR clients
if they don't ask we don't offer
34
is the service fee diff for diff CONCUR accts
no, all concur accounts have the same service fees
| but FEMA is the only one with an after hours charge
35
what identifies the account number in a profile
*CA
36
what numbers do gov VISA CBAs start with
448627
37
how do you view a specific accts BAR once in correct psuedo
S*(business or org name)
38
how do you view a specific PAR once in correct psuedo
S*(business or org name)-(last name of traveler) (first name of traveler)
39
how to view a BAR when in a diff psuedo
S*(correct psuedo)/(business or org name)
40
how to view a PAR when in a diff psuedo
S*(correct psuedo)/(business or org name)-(last name of traveler) (first name of traveler)
41
format to move a profile to start a PNR
MV/+*CASANDRA
42
what do gov't IBAs start with
448612
43
how do you redisply the last profile that was viewed (BAR or PAR)
s*r
44
how do you display the BAR level associated with a PAR
S*B
45
how do you display the profile attached to a PNR
*PA
46
how many profiles can a PNR have attached
1
47
does each PNR have to have a profile attached? what is the exception
yes must have a BAR or PAR
| unless a true leisure PAX
48
how is info displayed in a non-concur profile? whats the diff about this?
its displayed in a travel screen
| their info is behind the scenes not on the face of the profile
49
how do you display individual/PAX FOP info (IBA) on the travel screen
SP*GP
50
how do you display account FOP info (CBA) on the travel screen
SP*GB
51
how do you display PAX airline frequent flier numbers on the travel screen
SP*MI
52
how do you display PAX rental car frequent renter numbers on the travel screen
SP*MI/CAR
53
how do you display PAX hotel frequent guest numbers on the travel screen
SP*MI/HOTEL
54
what is a scrape and how do you do it
"SPE"
| moves FOP & frequent flier numbers into PNR only do with non-CONCUR pars
55
what must you have in a PNR before using scrape
itinerary
56
what signifies a KT # given to PAX by FEMA
0
57
what signifies needs aisle on travel screen
NA
58
what signifies needs window on travel screen
NW
59
how is frequent flyer data represented in CONCUR profiles
MP*(airline code)-(number)
60
what signifies a get there profile in a PAR
uscourts before name
61
do most vendors require security code or billing zip code when making a res? what are the exceptions
No
AMTRAK requires both
cape air requires security code
62
what do all vendors require for ticket purchase
cc number and expiration date
63
what is required for seat or other ancillary services and how are these charged?
they require CVV and billing address on top of cc number and expiration date
charge directly to vendor
64
what does jet blue require on end of FOP field that is different from the standard input
/OK
65
code, start digit and # of digits in a mastercard
CA
5
16 digits
66
code, start digit and # of numbers in a visa
VI
4
16 digits
67
code, start digit and # of numbers in a discover
DS
6
16 digits
68
code, start digit and # of numbers in an american express
AX
3
15 digits
69
code and # of numbers in a UATP
TP
15 digits
Universal air travel plan
70
what is the typical makeup of the FFY and what is the rewards program called for UA
2 or 3 letters first, the rest are numbers
| mileage plus
71
what is the typical makeup of the FFY and what is the rewards program called for AA
mix of letters and numbers through out
| AA advantage
72
what is the typical makeup of the FFY and what is the rewards program called for DL
numbers only
| Sky miles
73
what is the typical makeup of the FFY and what is the rewards program called for WN
numbers only
| rapid rewards
74
what is the format to pass quality control when there is an arunk (location or date mismatch) in the reservation
[]:5N/ITIN OK
75
what is an SSR message
message to airline that requires action
76
what are examples of SSRs
wheelchair request, meal request, etc
77
what must you do after putting an SSR in a reservation
call the airline to make sure that they recieved the request
78
how do you find the appropriate SSr code for the situatation
"HELP (wheelchair)"
79
what is the basic format to enter an SSR code for the whole trip
{}:3(SSR code)
80
what is the format to enter an SSR code for segment 1 of the res
{}:3(SSR code)/s1
81
what is the basic format to enter an SSR code for the first PAX only on a multi-pax PNR
{}:3(SSR code)/N1
82
what is the format to delete a SSR or OSI code
C:(line #){}:3
83
what are common characters that known traveler numbers start with
TT
98
ZZ
0
84
what characters do known traveler numbers for judges start with
ZZ
85
what SSR info if required for every res
secure flight info and contact info from running the scripts
86
what field are SSR requests visible in
*PS
87
what are some examples for which you will need to create some internal documentation in a record?
missing or undesirable seat assignments
no car/hotel booked, travel out of company policy, go over contract rate
anything out of the ordinary
88
what is the format to create some internal documentation in a record
P:MEMO/(freeform)/C8/(date)
89
how do you view the p memos
*PP
90
what is the format to create a PS line
PS-(freeform)
91
where does the PS line display at
PNR billboard
| shown at the top of PNR (above locator)
92
what is the PS line used for?
urgent data, warnings, PNR status (cc decline)
| internal documentation only
93
how do you change the PS line
C:PS-(freeform)
94
how do you delete a PS line
C:PS-
95
what are itinerary remarks and are they shown to customers?
an external communication to the customer which is used to reiterate any special info about the itinerary
shows up on their itinerary
96
what are examples of remarks that you might make in a PNR
no car or hotel booked
| missing or undesirable seat assignments
97
what is a RMA and how does it display on a PNR
an associated remark
| attaches to specific segment on the itinerary
98
what is the format to attach an RMA
RMA0(segment #):(freeform)
99
what is a RMU and how does it display on a PNR
general remark
| found in a separate area at bottom of itinerary
100
what is the format to create an RMU
RMU:(freeform)
101
how do you view all itinerary remarks on a PNR
RM*
102
how do you change an itinerary remark
RMC:(line #):(freeform)
103
how do you delete an itinerary remark
RMC:(line number)
104
what category of the rule must be statisfied before you can save
rule-end mandatory
105
what does the rule not prompt you to do but still must be done
email address
stored fare
phone OSI
106
what does the rule not prompt you to do but are optional fields
concierge script
SSRs and OSIs
PMEMOS and PS line
RMAs and RMUs
107
how do you enter a form of payment
F-VI444333222111/D1122
108
how do you change a form of payment
C:F-VI444333222111/D1122
109
how do you remove a FOP
C:F-
110
where is the FOP found
*T
111
insert a placeholder for CC
F-CC
112
is a cc needed before you can charge service fee?
yes
| or you can do placeholder
113
enter a form of payment for a jet blue flight
F-VI444333222111/D1122/OK
114
how do you view the rule checklist once attached
RULE
115
how do you remove a rule record from the PNR
RULX
116
at what point is a leisure PNr considered complete
RUN ISSUE SCRIPT BEFORE INVOICING
NEED QC APPROVAL
SEND PNR TO HOWIE
117
what is the format to send email itinerary and to send a PNR to quality control
QEP/42E/96+42E/70*CQC
118
format to enter the account number in a res
T-*CA(account #)
119
what does the account number tell apollo
what service fee needs to be applied
| changes based on account/client
120
format to enter the booking location in a res
T-*BL(05)
121
how is the booking location determined
its your home department
| where you're physically located
122
what does applying your booking location do to a PNR
applies sales to your department/team
123
what is the account number for leisure customers
their phone number, no spaces or dashes
124
format to view confirmed seats
9D
125
what status are confirmed seats in
HS or HK
126
what status indicates that you need to IR or cancel and reassign your seats
PN or NO
127
what status indicates that your seats are sold not confirmed
LS or NN
128
what status should your flight be in before you try to get seats
HK
129
how do you look at seat availability before selling the flights into your record
clicking on the equipment code in the air availability screen
make sure you select free seats from the drop down menu
130
for mat to cancel the seats from a specific segment
9X/S(segment #)
131
format to cancel all of the seats in res
9X
132
when looking a seat map what does this symbol indicate - (W)
over wing
133
when looking a seat map what does this symbol indicate - (E)
exit row
134
when looking a seat map what does this symbol indicate - (P)
preferred
135
what do preferred seats include
standard legroom
closer to the front
an additional charge unless you have status
136
when looking a seat map what does this symbol indicate - (.)
occupied
137
when looking a seat map what does this symbol indicate - (-)
extra legroom
138
when looking a seat map what does this symbol indicate - (DOOR)
exit doors
139
when looking a seat map what does this symbol indicate - (*)
no infants
140
when looking a seat map what does this symbol indicate - (R)
restricted recline
141
are seat assignment purchases refundable
generally no
142
what is the format to assign a seat to passenger 1 in a multi person reservation
9S/N1/S1/23C
143
what do you need to do if a passenger wanted window seats but no window seats were available at the time of booking for segment 1
RMA01: AISLE SEATS CONFIRMED. MONITORING FOR WINDOW PREFERENCE
144
what do you need to fi the airline won't allow you to make any seat assignments for segment 1
RMA01:SEAT ASSIGNMENTS RESTRICTED BY CARRIER
145
what does adding canned remarks do to a reservation
adds cookie cutter statements to the emailed itinerary
146
where do you view the canned remarks
*PT
| the accounting field
147
how to change an item in the accounting field
C:(line #)T-(change)
148
how to delete an item in the accounting field
C:(line #)T-
149
how to delete multiple items (nonsequential) in the accounting field
C:1*3T-
150
how to delete multiple items (sequential) in the accounting field
C:1-3T-
151
what is an OSI message
message to an airline advising of info pertaining to PAX
| doesn't require action from airline, informational only
152
what are some examples of OSI messages that you could make
PAX phone #
cross reference mult pax traveling together in seperate PNRs
advise of blind or deaf PAX
gov
153
what OSI message must be sent ever time
PAX phone #
154
what is the format to make an OSI phone field
[]:3OSIYYCTCH/(phone number)
155
what is the basic OSI format
[]:3OSI(airline code) (freeform)
156
how do you change an OSI phone number
C:(LINE #)[]:3OSIYYCTCH/(phone number)
157
how do you delete multiple OSI or SSR messages
c:(line #)-(line #)[]:3
158
what is the format to view all SSR and OSI messages together
*PO+PS
159
what field are OSI messages visible in
*PO
160
what is the format to view all SSR and OSI messages together
*PO+PS
161
what is the format to create a delivery message
D-(freeform)
162
how do you display the delivery field
*PD
163
what is the format to change the delivery field
C:D-(freeform)
164
basic format to add FFY
MP*(airline code)(FFY #)
165
format to add FFY cross accrual
MP*[](airline code that they have the FFY with)(FFY #)
166
what does it mean to have a FFY cross accrual
earn mileage on partner airlines (primarily international)
167
how do you view FFY data in a PNR
*MP
168
how do you check airline partnerships
MAT/D/(airline code)
169
format to remove a specific airline FFY out of a PNR
MP/X/*(airline code)
170
format to remove all airline FFY out of a PNR
MP/X/*ALL
171
format to add FFY in multi-pax PNR
MPN(pax name #)*(airline code)(FFY #)
172
format to add FFY cross accrual in multi-pax PNR
MPN(pax name #)*[](airline code)(FFY #)
173
make a remark that you don't have FFY for a pax
RMU: no frequent flier data on file
174
make a remark that you don't have FFY for a pax for a specific airline
RMU: no frequent flier data on file FOR UNITED
175
can you delete a FFY per pax in a multiple pax pnr
no
| must delete them all and reinput
176
what scripts do you need to run always
```
contact info
secure flight info
savings
service fee
concierge (optional)
```
177
what is the keyboard shortcut for the passenger contact script
Y
178
what is the keyboard shortcut for the secure flight information script
F
179
what is the keyboard shortcut for the savings script
N
180
what is the keyboard shortcut for the service fee script
S
181
what is the keyboard shortcut for the concierge script
6
182
how many times must you run the secure flight info script in a multiple pax res
for each pax
183
what does the secure flight info script do
sends pax info to airline for TSA purposes
| PAX name, DOB, known traveller number, gender
184
what is the savings script used for and what does it do
used for accounting purposes
| documents lowest fare offered
185
what airline must you always do the concierge script for
southwest
186
what to enter on your savings script if the airlines don't price together
enter the tix price again in the place where it asks for the lowest y
for fare sold add the diff tixs together
187
what signifies that the concierge script was was run and where is this found
S55-C
| in the *T field
188
how do you manually put someone on the concierge script
T-S55-C
189
what is the format to add notes for the concierge
[]:S5/(freeform)
190
format to delete notes from the *PRS and PRF field
c:(line number)[]:5
191
format to delete pax from the check in list
C:(line #)T-
192
format to enter an email
[]:5f/EMAIL-(email address)
193
how to delete an email
c:(line #)[]:5
194
where are the email fields located
*PRF
195
format to enter a subject line in the itinerary email
[]:5f/ESUBJECT-(freeform)
196
format to enter a remark line in the itinerary email
[]:5f/RM-(freeform)
197
what are the categories in the end mandatory rule category
account number and agency phone field
198
format to display FFY car info at BAR level
SP*CB
199
format to display FFY hotel info at BAR level
SP*HB
200
how do you display seat preferences at PAR level
SP*PI
201
what indicates a known traveler number on the travel screen
N1//K
202
should you price your itinerary down before saving
yes
203
are bulkhead ab exit row seats generally free?
no
204
what is the format to view the concierge field
*PRS
205
what is FFY short for
frequent flier number / membership
206
can you write whatever you want in the PMEMOS
no must be factual and professinal
207
what does apollo see as this sign (_)
-
208
what does apollo see as this sign (-)
/-
209
format to link PNRs for companion travel as an OSI message to airline
[]:3OSI(airline code) TCP(# of pax traveling together) (PAX name) (confrimation # of other pax)
210
format to change an SSR or OSI
C:(line #){}:3(freeform)
211
what is the format to attach the basic rule record
RULACK3/BASIC
