week 4 test Flashcards
1
Q
format to encode car vendors
A
s*car/(car vendor name)
2
Q
format to decode car vendors
A
s*car/(car vendor 2 letter code)
3
Q
general format to pull a car index
A
CAI(city code)
4
Q
what does pulling a car index tell you
A
all of the car locations in that city
5
Q
format to pull a car index with a specific vendor
A
CAI(city code)/(two letter rental abrv)
6
Q
what is the process of booking a car in smartpoint
A
- click on segment number to search for car avaliability based on flights
- select government in rate category if applicable
- select unlimited mileage option only
- click on base rate to view rate rule (and check on GARS)
- book
7
Q
is specific make/model guaranteed?
A
no based on avaliability and you can add request in special services field
8
Q
do you provide CC info directly to rental agency?
A
no
9
Q
what should you be quoting to the traveler as their rental cost
A
total with taxes
mutlimonth diivide by three
10
Q
what is the format to sell a car
A
01A(line #)/CD-(corporate rate)/ID-(membership number)/SI-(special service number)
11
Q
what fals under special service field for car rental reservations
A
special requests, govt upgrade coupon, agent #
12
Q
how do you passively sell a car into a res
A
run the car script
13
Q
what are our preferred rental car vendors
A
avis budget hertz enterprise national alamo
14
Q
what is the gars fee?
A
for government rentals only, incudes insurance coverage, $5 per day, has to always be included for gov rentals on rate rules page
15
Q
what is the format ro encode otel chains
A
S*HTL/(hotel name)
16
Q
format to decode hotel chains
A
S*HTL/(hotel code)
17
Q
format to pull hotel index
A
HOI(city code)
18
Q
what is the format to pull a hotel index with a specific chain
A
HOI(city code)/(hotel code)
19
Q
can you use a CBA to book a hotel?
A
no unless given explicit permission, use IBA only
20
Q
what should you quote to the traveler when booking hotl rooms?
A
nightly rate and total with taxes
21
Q
what does clicking on the rate range when booking a hotel show you?
A
room options
22
Q
what will clicking on the room rate show when booking a hotel?
A
rate rules including cancellation policies
23
Q
what should the payment type be when bookng a hotel
A
guarantee unless deposit is required
24
Q
what are some special service quests you can input for a traveler for hotels
A
special room requests (top floor, near elevator)
25
what does /FG stand for when booking a hotel?
frequent guest number
26
what are some common negotiated rate codes
XVU
XVC
FEMA
XPV
27
what is the XVU rate code for
fedrooms non commissionable
28
what is the XVC rate code for
fedrooms commissionable
29
what is the XPV rate code for
corporate/leisure rates
30
what is our primary hotel rating system
AAA
31
what is our secondary hotel rating system
NTM
32
what are the hotel rating systems built into smart point
trip advisor
AAA
NTM
33
what per diem rate does a traveler qualify for?
the one of the county of the location that they are working in
34
format to locate per diem waviers for FEMA
S*2D69/PER DIEM
35
what must you do if you cancel a hotel
make a memo with the cancellation number
36
what is the format to hide a segment
.(segment number)XK
37
why would you hide a segemnet
cancel with front desk
38
what must you do if you cancel a seg with the front desk
make a memo
39
document hotel per diem for non-concur res on segment 2
RMA02: Per diem for lodging $96.00
40
what must you do when you booka hotel directly with a vendor
passively sell it into res
| run hotel script
41
format to open amtrak app
#2V
42
what does the discount tyoe remain as for a amtrak booking
corporate
43
how do you pull government discount code for amtrak
tyoe g in discount number box
44
what indicates a governement fare on amtrak
green lettering
45
what must you select if you're not issuing an amtrak ticket immediately
hold reservation
46
what email must you always add to an amtrak booking
2V@nationaltravel.com
47
how do you get a flexible rate for government amtrak travel
must call amtrack to change ticket type to flexible
48
how do you cancel an amtrak ticket before ticketing
click on train icon and cancel hold
49
how wo you make a change to or cancel an amtrak ticket after ticketing
must call amtrak
50
what does amtrack require from bookings that is different than most airlines
security code and billing zipcode
51
where do we put the CVV abd billing zipcode for amtrack bookings
PS line and Pmemos
52
what must you do after calling AMTRAK about getting the government flexible rate
update RMA and RMUs
| make pricing record
53
what does PCC stand for
psuedo city code
54
wht hilton hotels normally have kitchens
homewood suites
home2suites
full size fridge and microwave but no stove tops
55
what intercontinental hotels and resorts have kitchens
candlewood suites
| staybridge suites by holiday inn
56
code for every hilton chain
EH
57
code for ever intercontinental hotel and resorts chain
6c
58
code for every marriott chain
EM
59
what mariott brand hotels have kitchens
elements
execustay
residence inns by marriott
townplace suites by marriott
60
what is the code for all exclusively choice brand hotels`
EC
61
what exclusively choice brand hotels have kitchens
mainstay suites
62
fem a canned remark
2
63
courts canned remark
5
64
leisure canned remark
46
65
flights only canned remark
10
66
non refundable air canned remark
39[]40[]41
67
governement car rental canned remark
60[]61
68
non govt car rental canned remark
53[]54
69
what is the rule for courts
RULAC5A/USC
70
what is the account number for courts employees
60000
71
what is the acount number for cja
61000
72
what is the travel authorization number for most court employees
T-S2-USC
73
what is the travel authorization number for CJA
T-S2-(CASE NUMBER)
| T-S3-(CASE NAME)
74
what is the service fee for all USC reservations including air or train
28.85
75
what is the service fee for all USC reservations not incultind air or train
0
76
format to add passengers email to reservation
T-S48-E/(TRAVELERS EMAIL)
77
what is the format to add a secondary email to the reservation
T-S51-E/(SECONDARY EMAIL)
78
when do we use S48 vs when do we use S51 with pax emails
use S48 with passengers email only, other emails can be added with the S51
79
format to send PNR to steve to get approval
QEP/42E/96+42E/70*CQC+C5A/75
| put in PS line for steve
80
what is the format to manually enter a approval your self
T-S7-(name of approver) APPROVED/(verbal or written)/CBA (last four # of card)/C8/(date you're marking it approved)
81
what should the only thing left in a rule for a complete usc PNR
run issue script
82
when running a gove script what does "was a govt contract fare used?" refer to
whether or not you are on the contract carrier
| only Y if you are on contract carrier
83
if pax calls back to change a res what scripts must be rerun
y, F, and g if airline chagnes
84
when running a gov script what airplines must you do extra for
```
alaska and hawaiin
for hawaii change class of service to y regardless of actual class
```
85
how do you pull the bar for a specific court of appeals
S*(court number)
| ex. S*first
86
what email do people from the circuit courts have
firstname_lastname@ca(court #).uscourts.gov
87
format to insert name field remark when name is not already in res
N:Brown/Lee ann*(remark code)
88
format to insert name field remark when name is already in res
N:*(remark code)
89
what is a name field remark and when is it required
remark that idinfities what court a traveler is traveling on behalf of
required by courts rule
90
email for someone who works at a state court
firstname_lastname@(state abrv)(division)(department with court).uscourts.gov
91
format to pull bar for a state court
S*(state code 2x) (disctrict)
92
email for a public defender
firstname_lastname@fd.org
93
format to calculate number of days past a check in date
*TAA/(date checking in)/+(how long they need to stay)
94
what are Azis' sister companies
avis and bdget
95
what are enterprises sister companies
enterprise national and alamo
96
what are hertz' sister companies
hertz
dollar
thrifty
97
what must you have in record before selling car into record
name
98
what are the common sedan car types
CCAR
ICAR
SCAR
FCAR
99
what is a CCAR
compact car
100
what is a ICAR
intermediate car
101
what is a SCAR
standard-size car
102
what is a FCAR
full-size car
103
what are the common SUV car types
IFAR
SFAR
FFAR
104
what is a IFAR
MIDSIZE/ INTERMEDIATE suv
105
what is a SFAR
STARDARD SIZE SUV
106
what is a FFAR
FULL-SIZE SUV
107
what are the common types of vans
MVAR
| FVAR
108
what is a MVAR
minivan
109
what is a FVAR
full-size van
110
does the base rate on the rental page incude taxes
no
111
what does GARs stand for
government admin rate supplement
112
what is an LDW
loss damage wavier
113
what is a CDW
collision damage waiver
114
what does GARs insurance incude
LDW
CDW
supplemental liability insurance
115
what does UNL stand for
unlimited mileage
116
when are fema disaster travel and nonconcur car reservations ticketed ????
the same day as booked
117
when are concur car reservations ticketed
one day prior to pick up
118
where do you click to modify a car reservation after it has been sold into a PNR
CCR
119
what is the per diem if the GSA doesn't specify the rate
$96
120
what must you do after putting in a special service request for a hotel
call them to make sure that they got it
121
where do you click to modify a hotel reservation after it is sold into a record
HHL
122
what status are cars sold passively into a reservation in?
BK
123
what status are hotels sold passively into a reservation in?
MK
124
what rule do you execute for reservations with no air that are for non-concur accounts
RULACK3/NOAIR
125
what accounts don't get a service fee for no air reservations
courts and leisure
126
what status must a segment be in before you can hide it?
HK
127
what class are regional trains avaliable in
coach only
128
what class are acela trains avaliable in
business and first only
129
which trains are faster: regional or acela
acela, thats why they're more expensive
130
what is the PHL train station
philidelphia 30th street station
131
what is the WAS station
washington union station
132
what is the NYP station
NY penn station
133
can government travelers typically book acela or reginonal trains
reginoal trains, not usaually allowed to book acela trains unless has prior approval
134
what must you already have in an amtrak res to book amtrak
must have moved a BAR, PAR, or MAR
135
when should you set your ticketing date for in a amtrak reservation
3 business days prior to when AMTRAK says it must be purchased by as seen in remarks
136
what happens when a traveler no shows on a amtrak tix
tix is cinsidere forfeited and has no remaining value
137
steps to build a pricing record for an updated amtrack tix
1. HHPR
2. insert fare basis code
3. put n beside do taxes apply
4. enter beside book (goves astrick)
5. HBTA
6. T:ok
138
format to cancel pricing record
XPR
139
how do you change a passengers amtrak ticket
must cancel it and rebook
140
what can you quick modify for while using hotel retail
hotels that offer free breakfast, shuttles, and free wifi
141
are amtrak codes the same codes as airport codes?
no
142
does disaster travel link to concur
no
143
what must we do to a disaster travel res before saving it
remove cliq lines
144
what displays when you click on the base rate of a rental once you've sold it into your booking
summary info, pick up date and location, all surcharges that give aprx total
145
what information displays under the rules category when booking a hotel
cancelation policy, rate breakdown, check in check out info, if deposit required
146
when booking a hotel what must you click on to see full rate rules
rules
147
in what field do we place the rental upgrade coupon when selling a car
PC
148
where do we place the XVU and XVC codes when searching for hotels
negotiate rate codes
149
whats different about fema travelers not having FFY numbers from other travelers
must make RMA for flight segements instead of RMUs
150
what is the service fee for concur reservations including flights
39.45
151
what is the service fee for concur reservations not including flights
17.84
152
what lines must we remove before sending canceled itinerary to traveler
service fee lines including SVC fee, S49 and S18
153
what does "was government DMTO car rate used?" in concur sprict refer to
did we use a prefered vendor that has the GARS insurance attached
154
when are clients billed for a multi month rental
every 30 days
155
if a car res is not booked for 90 days, how do you extend it
you cant have to return car and start new rental agreement
156
what must a pax with a MMR do
CALL IN EVERY 30 DAYS TO REPORT MILEAGE
157
what must you write a CR on each time
every rental extension request
158
what must you do if a pax declines a MMR
make a memo
159
what is the fema rule recod
RULA15QK/FEMACG
160
is disaster travel synched to concur?
no
161
when running the concur script waht does "is this emergency travel" refer two
only y if travel within 48 hrs
162
format to enter authorization for fema traveller
T-S2-(3 LETTER CODE FOR REGION)-(FISCAL YEAR)-tg-(DISASTER NUMBER)
163
what is the disaster number for fema surge travel
7220
164
steps to move a pax shell into a new res
1. look for res with that pax name that is a blank itinerary w only names
2. R:c8
3. REF-T-
4. REF-T-
165
what are locations or sayings that might indicae that a pax already has an exsisting shell
going to Charleston SC or training
