Week 4 - Questions, Feedback and other Micro-skills Flashcards
1
Q
Open Questions
A
Encourage people to talk, provide you with maximum information and let the client head in the direction they want or need to take
2
Q
Closed Questions
A
Questions that can be answered with a minimal response (‘yes’ or ‘no’
3
Q
Different types of questions
A
Transitional
Scaling
Goaling
Leading
4
Q
Transitional
A
establishing connections, links; often to an earlier part of the discussion
5
Q
Scaling
A
tracking change - on a scale of 1-10 how useful was that strategy?
6
Q
Goaling
A
establishing direction - what would you like to take away from this session?
7
Q
Leading
A
usually subtly, points the respondent’s answer in a certain direction
8
Q
Feedback
A
- Invited rather than imposed
- Specific
- Identifies the impact/effects
- Invited a joining/collaboration
9
Q
Things to avoid when offering feedback
A
- Absolute statements that position feedback giver as the expert
- Blame and judgement
- Evaluation
