Week 11 - Communicating Safely & Inclusively

Question 1

Trauma

Answer 1

An event, series of events or set of circumstances that is experienced by an individual that has lasting adverse effects on the individual’s functioning and well-being

Question 2

Single-Incident Trauma

Answer 2

One off events such as witnessing or experiencing single incidences or assault, natural disasters or accidents

Question 3

Complex Trauma

Answer 3

Cumulative, underlying, and often interpersonal trauma, commonly from childhood

Question 4

Trauma-Informed Care

Answer 4

Framework based on knowledge and understanding of how trauma affects people’s lives & their service needs - Promotes individual control, choice and autonomy over care

Question 5

Adaptive Coping

Answer 5

Strategies that assist a person to negotiate the emotions, behaviours and thoughts
Two types:
Emotion-focused coping
Problem-focused coping

Question 6

Emotion-Focused Coping

Answer 6

Behavioural and cognitive methods people employ to try and control their emotional response to stressors

Question 7

Problem-Focused Coping

Answer 7

Reducing the demands of the stressful situation if there are resources to do so

Question 8

Social Support

Answer 8

Perception of care, love, comfort, esteem and help that you receive from other people and give to other people

Question 9

Trauma Response Models

Answer 9

Pathogenic
Salutogenic

Question 10

Pathogenic

Answer 10

Victim-based - how to alleviate negative outcomes
Outcomes: Depression, withdrawal, PTSD, anxiety, distress, poor communication

Question 11

Salutogenic

Answer 11

survivor-based - what strength does the person hold to survive challenges

Question 12

Post Traumatic Growth

Answer 12

• Perception of personal strengths
• New priorities
• New appreciation of life
• Relationships - change or revaluing
• Spiritual, religious or existential beliefs - change or deepening
• Growth accompanied by distress - alongside not mutually exclusive

Question 13

Continuum of Trauma-Informed Care

Answer 13

Trauma aware - organisations incorporate trauma awareness into their work
Trauma sensitive - welcoming, maximise safety, view holistically
Trauma responsive - respond differently, making changes in behaviour
Trauma-informed care - entire culture has shifted to reflect a trauma approach in all work practices and settings

Question 14

Queensland Language Services Policy, 2016

Answer 14

Practitioners are required to assess language levels to ensure that language is not a barrier to accessing services

Question 15

Use of Interpreters

Answer 15

• Clients preferred language
• Inclusive of dialects
• Consider religious, cultural or political issues and any gender preferences
• Accredited professional interpreters (NAATI)
  *non-qualified only used in urgent or life-threatening situations when professional is unavailable

Question 16

Working with Interpreters

Answer 16

• pre-session discussion with interpreter
• direct conversation to client
• non-technical language, short sentences
• allow more time
• use translated tools
• draw on ‘teach back ‘ model

Question 17

Microaggressions

Answer 17

brief and commonplace daily verbal or behavioural indignities whether intentional or unintentional, that communicate hostile, derogatory, or negative slights and insults that potentially have a harmful or unpleasant psychological impact on the target person or group

Question 18

Macroaggressions

Answer 18

Systematic and institutional forms of discrimination that impact entire cultural groups

Question 19

Three classifications of microaggression

Answer 19

1. Microassaults
2. Microinvalidation
3. Microinsults

Question 20

Microassaults

Answer 20

deliberate and intentional slights or insults that are meant to hurt the intended victim through name-calling, avoidant behaviour and purposeful discriminatory actions

Question 21

Microinvalidation

Answer 21

When someone attempts to discredit or minimise the experiences of a person who is from an underrepresented group

Question 22

Microinsults

Answer 22

Rude, insensitive comments that subtly disrespect a person’s racial heritage or identity.

Question 23

What are coping questions

Answer 23

Coping questions ask about how clients somehow manage to keep going in spite of the adversity they face

Question 24

What is Language concordant care

Answer 24

health care providers and patients share the same first language

Question 25

What is Language discordant care

Answer 25

health providers and patients speak different first languages