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PYB007 - Communication for Health Professionals > Week 3 - The Power of Listening > Flashcards

Week 3 - The Power of Listening Flashcards

1
Q

Listening Blocks

A

Mind reading
Rehearsing
Filtering
Judging
Advising
Sparring
Being right
Derailing
Placating
Comparing
Identifying

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2
Q

Mind reading

A

Making assumptions about what people will say

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3
Q

Rehearsing

A

Preparing what you will respond next before your partner has finished talking

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4
Q

Filtering

A

Selective attention, only hearing certain types of information

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5
Q

Judging

A

Holding certain opinions about the other person

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6
Q

Advising

A

Telling people how to fix the problem

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7
Q

Sparring

A

Being argumentative, seeking to convince the other person that your position is better

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8
Q

Being right

A

main focus on being right and cannot permit self to be wrong

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9
Q

Derailing

A

Going off the rails, changing topic, making jokes, interrupting

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10
Q

Placating

A

To agree too much and too quickly

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11
Q

Comparing

A

working out whether the speaker is smarter/better/more powerful than you

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12
Q

Identifying

A

Linking other person’s experience to your own

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13
Q

Daydreaming

A

Being reminded of a memory and drifting away

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14
Q

Dadirri

A

Deep listening - being in a moment of stillness

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15
Q

Micro-skills

A

Clarifying
Probing Questions
Paraphrasing
Summarising
Double Listening

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16
Q

Clarifying

A

Not making assumptions about language and meaning - Checking with the speaker that what is being heard and understood is accurate

17
Q

Probing questions

A

Asking for additional information - elaboration, clarification (open ended questions)

18
Q

Paraphrasing

A

reflecting the essence of the content of the communication to the other in your own words

19
Q

Summarising

A

Ties together several ideas and descriptions of feelings into one statement

20
Q

Double listening

A

Listen for emotions - What can the emotion imply is important to the client

PYB007 - Communication for Health Professionals (8 decks)

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