Week 6 - Solving Problems

Question 1

Design Ethnography

Answer 1

Observing how users interact with the prototype in real settings, to uncover real-world challenges.
Earliest step in design process to avoid silly mistakes or find opportunities for innovation.

Question 2

What assumptions does design ethnography question

Answer 2

• Is the environment different from where the device has been previously tested and deployed successfully?
• Which rules are flexible and open to change in this context?
• What are the motivations of people involved?
• Are you addressing the right problem or can you solve a more critical one?
• If you solved a related problem, could you eliminate this problem?

Question 3

Participatory design

Answer 3

Actively involve users in refining the design, using their insights to minimise risks.

Question 4

Using personas

Answer 4

Can use scenarios and personas to help identify risks by using assessing from multiple different points of view.

Question 5

Risk mitigation checklist

Answer 5

• Zone 1 - Authority and discipline: will tech undermine authority, how could it affect children, could it allow children to escape just punishment, could it have restrictions/boundaries set, should it require supervision to be used.
• Zone 2 - Malevolent and accidental harm: how could it be used malevolently, how will malevolent use be monitored and prevented.
• Zone 3 - Emotionality and socialisation: does the tech appeal to emotionally vulnerable people, can it intensify this vulnerability, could the tech isolate people, what emotional state does the tech foster.
• Zone 4: Governance and accounting: if people will be producing extra content/components how will they be verified, what tools will a user be interacting with e.g., will a secure ecosystem be needed if server contact is frequent, is it clear where data is collected and stored.

Question 6

Value-sensitive design

Answer 6

Integrating ethical and social values into the design process of a product.

Question 7

Humble AI

Answer 7

An AI approach focused on ensuring trustworthy people are not unfairly distrusted, promoting fair, merit-based opportunities.
Challenging to balance fairness without increasing false positives.