Week 7 - Analytics Driven-Change and Decision Thinking Flashcards
(24 cards)
Analytics is used to
inform and improve decision-making across different levels and functions within the organisation.
What is the first paradigm (a typical example or pattern of something) shift in business innovation?
From scientific method to collective and iterative problem-solving.
What are some barriers to business innovation?
- Strategic
- Organisational
- Technological
Design thinking is defined as a _______ approach to innovation that integrates the needs of people, technology, and business success.
human-centered
What are the two foundations of design thinking?
- Human-Centeredness
- Problem-Orientedness
What does human-centeredness in design thinking emphasise?
- Solutions follow problems
- Problems have emotional aspects
- There are multiple versions of the same problem
What is the essence of design thinking?
To put people first, suspend assumptions, and embrace change.
What is the focus of predictive models in business analytics?
- Building predictive capabilities
- Delivering business outcomes
- Managing risks to deliver benefits
Is design thinking only about technology and investment.
no
What is the significance of empathy mapping in design thinking?
It helps understand users’ experiences and needs.
What is the goal of incorporating design thinking into business analytics?
To allow companies to innovate their products, services, and processes.
The design thinking process is a _______ activity.
human
What are the critical aspects of the analytical thinking process?
- Certainty
- Refinement of ideas
- Looking for the best choice
What does intuitive thinking rely heavily on?
- Creativity
- Generation of ideas
- Experiences
What are the two main shifts in business analytics?
- From analytics world to business universe
- From predictive models to business outcomes
What is the relationship between problems and solutions in design thinking?
Solutions follow problems.
What is the importance of a broader view of business value in analytics?
To understand what constitutes a benefit from the stakeholders’ perspective.
List two tools used in design thinking.
- Empathy Map
- Lotus Blossom
What does design thinking prioritise over machines?
Humans
What is the Lotus Blossom Technique?
a structured brainstorming exercise that expands on a central idea or problem by systematically generating related ideas and solutions
What is the purpose of the Lotus Blossom technique?
To facilitate problem-solving and brainstorming in design thinking.
What is the focus of design-oriented thinking in implementing analytics?
To derive knowledge from analytics for innovation.
What is the role of leaders in design thinking according to Tim Brown?
To use it to lower costs, improve offerings, and grow.
The function of thinking is not just solving an actual problem but _______.
discovering, envisaging, going into deeper questions
