what is marketing? Flashcards
the goal of marketing, it's process, and definitions (7 cards)
marketing definition
Marketing I a process by which marketing organizations engage customer, build strong customer relationships and create customer value in order to receive value in return
goal of marketing
to attract new customers by promising superior value and to keep and grow customer relationships by delivering satisfaction
first step of marketing process
understanding customer needs and wants
second step of marketing process
designing a customer value driven marketing strategy
third step of marketing process
constructing an integrated marketing program that delivers superior value
fourth step of marketing process
engage customers, build profitable relationships and create customer delight