what is marketing? Flashcards

the goal of marketing, it's process, and definitions (7 cards)

1
Q

marketing definition

A

Marketing I a process by which marketing organizations engage customer, build strong customer relationships and create customer value in order to receive value in return

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2
Q

goal of marketing

A

to attract new customers by promising superior value and to keep and grow customer relationships by delivering satisfaction

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3
Q

first step of marketing process

A

understanding customer needs and wants

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4
Q

second step of marketing process

A

designing a customer value driven marketing strategy

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5
Q

third step of marketing process

A

constructing an integrated marketing program that delivers superior value

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6
Q

fourth step of marketing process

A

engage customers, build profitable relationships and create customer delight

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7
Q
A
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