WOP Lecture 7: Team Dynamics Flashcards
1
Q
team =
A
groups of 2 people or more who exist to…
- achieve goals
- work interdependently
- perceive to be a team
- influence each other
2
Q
why informal groups?
A
- innate drive to bond
- social identity
- emotional support
- achieve personal goals (coalitions: tegen org. negatieve dingen)
3
Q
team characteristics:
A
- permanence
- skill variety
- authority dispersion
4
Q
low dispersion =
A
centralized, één baas bijvoorbeeld
5
Q
departmental karakteristieken
A
P: H
SV: LM
AD: L
6
Q
self-directed karakteristieken
A
P: HM
SV: HM
AD: H
7
Q
task-force
A
P: L
SV: H
AD: M
8
Q
dus korte samenvatting verschillende soorten departments
A
permanence - skill variety - authority dispersion:
departmental: high naar low
self-directed: alles high
task-force: low - high medium - medium
9
Q
successfactors for self-directed teams
A
- responsible for whole process
- interdependent, independent van andere teams
- support waar nodig (tech, communicatie)
- autonomy to organize and coordinate work
- job enrichment
10
Q
virtual teams success factors
A
- members characteristics (tech savvy, 5 C’s)
- high task structure
- meeting face to face
- goede tech
11
Q
advantages of team work
A
- more knowledge and expertise
- more perspectives
- synergy & creativity
- legitimacy of processes and acceptance of solutions
wat leidt tot
- better decision making
- higher motivation
- information sharing and coordination
12
Q
3 redenen waardoor mensen higher motivation hebben binnen in een team
A
- drive to bond
- accountability to team
- benchmarks van collegues
13
Q
2 disadvantages of a team
A
- process losses (door resources die uitgaan naar team building)
- social loafing
14
Q
brookes law
A
meer mensen adden is minder productivity
15
Q
social loafing
A
people exert less effort in a team
16
Q
social loafing more likely if…
A
- individual performance is hidden
- low motivation
- individual characteristics
- team dynamics undermine employee motivation
17
Q
4 onderdelen team effectiveness model
A
- org & team environment
- team design
- team processes
- team effectiveness
18
Q
org. + team environment
A
- rewards
- physical space
- communication
- org. design
- org. leadership
19
Q
team design: team effectiveness model
A
characteristics
size
composition
20
Q
team processes
A
norms
cohesion
development
trust
21
Q
team effectiveness
A
accomplish tasks
satisfy needs
maintain survival
22
Q
minimize social loafing
A
- make individual performances more visible
- measure
- smaller teams
- specialize tasks - increase motivation
- rewards
- job enrichment
- awareness social loafing and obligations
- select motivated employees
23
Q
best environment for teams
A
- supportive resources
- communication (bv door tech)
- team based rewards
- inspiring leader
- external motivating forces
24
Q
ideal tasks for teamwork
A
- high complexity tasks -> highly specialized roles
- high/good structure
- high task analyzability
- higher task interdependence
- low task variability
25
levels of task interdependence
pooled - sequential - reciprocal
26
best team size
6
- least process losses
- higher cohesion -> beter kennen
- faster development
- feel responsible for teams success
27
team diversity voor en nadelen
+ creativity
+ perspectives
+ representation
+ knowledge
+ problem solving
- slower development
- faulty decisions
28
5 C's model
effective team member behaviours:
- coorporation
- conflict handling
- coordinating
- communicating
- comforting
29
task work=
behaviours that complete the task
30
team work =
behaviours that effectively make a team
31
2 steps of team development
- social identity: see team as part of personal identity
- competence development: coordinating routines, sharing mental models
32
Team Development Model
forming - storming - norming - performing - adjourning
33
coorporating
- sharing resources
- accomodate others
34
communicating
- share info freely
- listen
35
conflict handling
- diagnose conflict
- use best handling strategy
36
forming
learn about each other
evaluate membership
37
storming
conflict
uittesten
compete for roles
influence goals
establish norms
38
norming
roles are clear, mental models, cohesion, consensus
39
performing
efficient coordination, coorporation, trust, team identity
40
adjourning
disbanding, shift from task to relationship focus
41
wanneer is formal role assignment
formation
42
wanneer is informal role assignment
gedurende het hele process. ligt ook aan karaktereigenschappen.
43
wat is de beste vorm van team building
goal setting & role clarification / adventure program
44
how do norms develop within a team
* Initial team experiences
* Critical events in team’s history
* Experience and values members bring to the team
45
preventing dysfunctional team norms
- aangeven normen tijdens formation
- select members met die normen
- leader changes norms
- team based rewards: voor goed gedrag
- discuss slechte norms
- break up teams with bad norms
46
team cohesion is strong and fast when
- difficult entry
- high success
- veel interactie
- external competition and challenges
- small team size
- high similarity among coworkers
47
high cohesion teams perform faster because...
* Motivated to stay in team & achieve team objectives
* Share information more frequently
* Better social support (minimizes stress)
* Resolve conflict more swiftly and effectively
particulary when:
* Task interdependence is high
* Team norms consistent with organizational objectives
48
three levels of trust
calculation based
knowledge based
identification based
49
brainstorming research evidence
*Tends to be effective, according to field studies & creative industry, if facilitator & supportive culture (more creative ideas, less evaluation apprehension when learning orientation, strengthens decision acceptance & team cohesiveness, sharing positive emotions encourages creativity)
* Not effective, according to lab studies using students (in many groups production blocking & evaluation apprehension)
- dus... wel effectief in field studies en creatieve industrie, niet zo in lab studies.
50
4 brainstorming criteria
1. speak freely
2. dont judge
3. provide as many ideas as possible
4. build on each others ideas
51
evidence is niet echt favorable voor...
tasks requiring idea generation
52
wat is de beste vorm van teams
hybrid: teams work independent for some time, and then also not
-> more and more high quality ideas
53
brainwriting
without conversation
-> meer creatieve ideeen, minder production blocking
54
electronic brainwriting
brainwriting op computer
-> lower production blocking, evaluation apprehension, conformity
55
nominal group technique
hybrid: brainwriting with a verbal component
better than brainstorming but still some constraints
56
production blocking =
maar 1 iemand kan tegelijkertijd spreken
57
time constraints of teams
- production blocking
- time to organize
58
evaluation apprehension
het gevoel hebben dat anderen je evalueren
self-presentation: daardoor reluctant om ideeen te sharen
59
4 constraints on team decision making
- time constraints
- evaluation apprehension (bij amsta)
- peer pressure to conform
- overconfidence
60
3 factoren waardoor overconfidence ontstaat
self enhancement
cohesion
external threats
61
which teams are more overconfident?
highly cohesive teams
want: high tendency in highly cohesive teams to value consensus over decision quality
62
groupthink komt door twee dingen
- avoidance of reevaluation
- not taking expert advice into account
63
avoiding group think
- allow criticizing
- allow expression of opinions
- external evaluation
- devils advocate
- reevaluation
- expert advice
- ad hoc teams
64
avoiding social loafing: 2 aspecten + hoe doen?
1. keep track of individual performance
- smaller teams
- specialized tasks
- measure performance
2. increase motivation
- rewards
- job enrichment
- awareness of social loafing, and obligations
- select motivated employees
65
team effectiveness model ezelsbruggetje
1. team&org environment: kan iedereen zien/opzoeken
2. team design: kan je zien als je het team bij elkaar ziet, op meetings
3. team processes: internal things, kan je niet zien, echt naar vragen
4. team effectiveness: kan je deels zien, deels ook niet
