Workforce Performance Flashcards
(5 cards)
Workforce Performance
workforce planning measuring the effectiveness of the
workforce. When managers examine workforce
performance they are examining the effectiveness of
human resource management (HRM) policies.
importance of workforce performance
It is important for a business to measure the effectiveness of its workforce. When managers examine workforce performance, they are examining the effectiveness of human resource management (HRM) policies. Some elements of workforce performance cannot be directly measured – such as motivation and commitment. However, there are a number of ways of more precisely measuring the effectiveness of HRM policies and workforce performance. The three measures of workforce performance that you need to understand are: absenteeism rates, labour turnover and labour productivity
Absenteeism rates
Absenteeism concerns employees who should be at work but are not at work.Whatever the reason, a business needs to address the issue as the impact of absenteeism is never positive. Absenteeism also increases costs for a business and may impact on the performance of the business, such as missed phone calls or poor-quality service.
Absenteeism rates formula
Calculation= n.o staff absent/number of total stafff times 100