Wrong answer Flashcards

1
Q

A commercial insurance client has received initial disclosure documentation from their intermediary. What information would they expect this to include?

a. A summary of the cover provided.
b. A statement of the client’s demands and needs.
c. Suitability of a recommended product.
d. Details of any fees.

A

D

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2
Q

What area of regulation is NOT covered by the FCA’s Insurance: Conduct of Business Sourcebook?

a. Claims handling.
b. Insurers’ solvency requirements.
c. Product information.
d. General matters.

A

B

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3
Q

Cover for trade contents is usually arranged on a[n]:

a. first loss basis.
b. replacement as new basis.
c. indemnity basis.
d. market value basis.

A

B

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4
Q

Fixtures & fittings and internal decorations are covered as standard for an insured who is a:

a. tenant.
b. lessor.
c. managing agent.
d. landlord.

A

A

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5
Q

Full theft cover on a hotel packaged policy is:

a. restricted to theft involving forcible exit from the premises.

b. not restricted to theft involving forcible and violent entry to or exit from the premises.

c. restricted to theft involving forcible and violent entry to or exit from the premises.

d. not restricted to theft involving forcible and violent entry to the premises.

A

B

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6
Q

A commercial insurance client has received initial disclosure documentation from their intermediary. What information would they expect this to include?

a. A summary of the cover provided.
b. A statement of the client’s demands and needs.
c. Suitability of a recommended product.
d. Details of any fees.

A

D

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7
Q

At common law when does an insurer’s right of subrogation apply?

a. On receipt of the claim details.
b. At first notification of a claim.
c. On receipt of the insured’s agreement to accept a claim payment.
d. Following payment of a claim.

A

D

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8
Q

If a condition precedent to liability is NOT observed, what action can the insurer take?

a. It may cancel the policy from outset and avoid liability for any loss.

b. It may cancel the policy from the date of any loss and avoid liability for it and any future losses.

c. It is still liable for a particular loss and any subsequent valid claims on the policy.

d. It may avoid liability for a particular loss but cannot avoid the policy as a whole.

A

D

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9
Q

Under a packaged commercial policy, the building sum insured is increased automatically during the course of the policy year, often in line with the:
Select one:
a. Base Rate published by the Bank of England. IncorrectIncorrect, chapter reference 8B1
b. House Prices Index published by the Office for National Statistics.
c. General Building Cost Index of the Royal Institution of Chartered Surveyors.
d. Government’s Consumer Price Index.

A
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10
Q

Under a packaged commercial policy, the building sum insured is increased automatically during the course of the policy year, often in line with the:

a. Base Rate published by the Bank of England.
b. House Prices Index published by the Office for National Statistics.
c. General Building Cost Index of the Royal Institution of Chartered Surveyors.
d. Government’s Consumer Price Index.

A

C

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11
Q

When an insured cancels a policy mid-term what refund, if any, are they entitled to?

a. No premium refund.
b. A proportionate premium refund.
c. A pro-rata premium refund.
d. A less than proportionate premium refund.

A

D

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12
Q

What is LEAST likely to be a benefit to an insurer of employing authorised suppliers and repairers?

a. The work will be carried out quickly.
b. The insurer can reduce the work involved in the claim preparation.
c. The insurer can control the claim costs.
d. The insurer can control the standard of worK

A

B

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13
Q

What right does a contribution condition in a policy give to an insurer?

a. It is a method of claims recovery.
b. It is a method of claims settlement.
c. It is a method of claims repudiation.
d. It is a method of claims indemnity.

A

A

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14
Q

With packaged commercial policies, what does the fraud condition refer to?

a. Disclosure when setting up the policy only.
b. Claims and mid-term alterations.
c. Claims and with disclosure when setting up the policy.
d. Claims only.

A

D

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15
Q

With a major UK insurer, the:

a. Prudential Regulation Authority would regulate how they sell insurance business and pay claims.
b. FCA would regulate all aspects of their business.
c. Prudential Regulation Authority would regulate all aspects of their business.
d. Prudential Regulation Authority would regulate how they meet their solvency requirements.

A

D

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16
Q

Which businesses are combined policies most suited to?

a. Medium or large businesses.
b. Sole trader businesses.
c. Small businesses.
d. New start up businesses.

A

A

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17
Q

Under what circumstances would the financial limits on the strict liability for guest property under the Hotel Proprietors’ Act 1956 apply?

a. The guest asked the hotel to keep the property in the hotel safe, but the hotel refused this request.
b. The hotel is shown to have acted negligently.
c. The property was deposited with the hotel for safe keeping.
d. The property was in the guest’s bedroom and the door was locked.

A

D

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18
Q

Under the Insurance Distribution Directive, a customer must receive an insurance product information document. Who is responsible for giving this to the customer and when must this happen?

a. The insurer must provide this information before the completion of the contract.
b. The distributor must provide this information at the start of the advice process.
c. The insurer must provide this information at the start of the advice process.
d. The distributor must provide this information before the completion of the contract.

A

D

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19
Q

What ongoing claims statistics is a claims manager for an insurer LEAST likely to review?
:
a. The causes of claims.
b. The accuracy of individual claim reserves.
c. Large claims that are distorting the pattern.
d. The number of claims declined in the last underwriting year.

A

D

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20
Q

What does the FCA require an insurer to take into consideration when determining the level of information to be provided at renewal of a commercial packaged policy?

a. Whether the policy was bought in connection with other goods and services.
b. The claims history for the previous twelve months.
c. The percentage change in the renewal premium.
d. Whether the policy was purchased direct or through a broker.

A

A

21
Q

When handling claims under FCA rules, what is an intermediary required to do?

a. Only advise the customer of any conflict of interest if asked directly.
b. Provide reasonable guidance on how to make a claim.
c. Manage conflicts of interest fairly.
d. Pass any claim notification to the insurer within 28 days of receipt.

A

C

22
Q

Which method of claim settlement is rarely used by insurers?

a. Replacement.
b. Reinstatement.
c. Paying for repairs.
d. Paying money.

A

B

23
Q

A claim value of £20,000 has been agreed by an insurer for a shop fire. If the insured is keen to retain the damaged stock, what action is the insurer most likely to take?

a. Only pay the full £20,000 because they will not agree to the insured retaining the stock.

b. They may agree to let the insured retain the stock but will reduce the total claim settlement below the indemnity value.

c. Pay the full £20,000 for the claim and allow the insured to retain the stock.

d. Reduce the amount of the claim by the value of the stock which he has retained.

A

D

24
Q

What is the name of the free confidential helpline for the reporting of information on suspected insurance fraud?

a. Crime Stoppers Line.
b. Financial Crime Line.
c. Cheatline.
d. Fraudline.

A

C

25
Q

Combined and packaged insurance products differ in that:

a. only the combined policy provides cover under a single contract.
b. a packaged policy, in effect, provides a ‘shell’ into which a variety of different classes of insurance may be grouped.
c. packaged policies are designed for smaller firms.
d. each section of cover under a packaged policy is individually rated.

A

C

26
Q

What type of policy has a limit of indemnity applicable to both any one occurrence and during any one period of insurance?

a. Employers’ liability.
b. Public liability.
c. Products liability.
d. Business interruption.

A

C

27
Q

When comparing office insurance and standard shop insurance, only the shop policy will offer cover for:

a. loss of accounts receivable or book debts.
b. goods in transit.
c. seasonal increases in stock.
d. replacement of locks and keys following theft.

A

C

28
Q

For a care home to become registered with the Care Quality Commission, they must first demonstrate that they are providing a quality of care which is described as meeting:

a. compulsory standards.
b. necessary standards.
c. vital standards.
d. fundamental standards.

A

D

29
Q

An IT consultant works from a home office. She employs two staff and has a turnover of £400,000. What type of packaged insurance product would be most suitable for her needs?

a. Office insurance.
b. Property insurance.
c. Commercial liability insurance.
d. All-risks under her home contents insurance.

A

C

30
Q

What is usually the maximum indemnity period given under the optional extension of a business interruption under a commercial liability policy [including contractors]?

a. 18 months.
b. 12 months.
c. 36 months.
d. 24 months.

A

B

31
Q

Why are material facts important to an insurer?

a. They are the sole basis of the risk premium charged.
b. They influence the judgement of an underwriter.
c. They make the contract binding on both parties.
d. They determine the basis of claims settlement.

A

B

32
Q

Under the Insurance Act 2015, what action is the insurer most likely take where an application form has been completed recklessly and there is a subsequent related claim?

a. Terminate the insurance contract from inception, refuse the claim and return any un-used premiums on a pro-rata basis.
b. Terminate the insurance contract from inception, refuse the claim and retain all premiums paid.
c. Refuse to pay the claim but keep the policy in force.
d. Settle the claim but then terminate the policy.

A

C

33
Q

What should the name on the proposal form for a partnership show?

a. The name of the partnership only.
b. The partners’ full names as well as the partnership name.
c. The partners’ full names only.
d. The partners’ surnames and the name of the partnership.

A

B

34
Q

An insurer and an intermediary both offer packaged commercial insurance policies direct to businesses. When providing information at the outset, the disclosure requirements on the insurer differ in that they:

a. must supply full policy wording.
b. do not need to supply a demands and needs statement.
c. need to remind applicants about their duty of fair presentation.
d. do not need to establish the suitability of the insurance for the policyholder’s needs.

A

B

35
Q

When a consumer buys insurance and he is NOT asked to produce evidence of his identity, this means that it was bought:

a. by post and paid for it by sending the cash with his application.
b. over the phone and paid for it from his bank account.
c. after a visit to his local insurance broker.
d. after a visit to his bank.

A

B

36
Q

What aspect of a packaged commercial policy will an insurer use to restrict the extent of the insurance cover?

a. Exclusion.
b. Warranty.
c. Excess.
d. Contribution.

A

A

37
Q

Which type of conditions apply whether or not they are written into a packaged policy?

a. Claims conditions.
b. Implied conditions.
c. Express conditions.
d. Continuing conditions precedent

A

B

38
Q

Under the terms of a packaged commercial policy, when can a claims handler begin the process of subrogation if there is a negligent third party involved?

a. Following admission of liability.
b. Following notification of a claim.
c. Following settlement of the claim.
d. Following agreement as to the cost of claim by the insurers.

A

B

39
Q

If an insured suffered a theft from her property on 1 September, what is the latest date she would normally need to notify her insurer in writing?

a. 7 September.
b. 1 October.
c. 14 September.
d. 21 September.

A

B

40
Q

On whom, if anyone, is the result of the arbitration condition under a packaged policy binding?

a. Insured only.
b. Both the insurer and the insured.
c. Insurer only.
d. Not binding on either insured or insurer.

A

B

41
Q

What is the criteria for a micro-enterprise to be able to refer disputes to the Financial Ombudsman Service?

a. Must employ fewer than 15 employees and have a turnover or annual balance sheet not exceeding £2 million.

b. Must employ fewer than 10 employees and have a turnover or annual balance sheet not exceeding £2 million.

c. Must employ fewer than 15 employees and have a turnover or annual balance sheet not exceeding €2 million.

d. Must employ fewer than 10 employees and have a turnover or annual balance sheet not exceeding €2 million.

A

D

42
Q

What specific aspect of claims might an insurer investigate to help develop the cover provided under its packaged policies?

A. The average amount of claims reserves.
B. Claims that have been declined.
C. Claims that have been referred to arbitration.
D. Fraudulent claims

A

B

43
Q

What is the main reason for the development of packaged policies in the commercial insurance market?

A. To address the requirements of regulatory authorities.
B. To enable commercial insurance to be quoted via the internet.
C. To provide a more efficient claims service.
D. To satisfy the demand for consolidation of cover.

A

D

44
Q
  1. The owner of a chain of care homes asks his insurers if they can offer advice on health and safety matters to protect his staff. Who within the organisation is most likely to provide the best advice?

A. A help-line operative.
B. A loss adjuster.
C. A surveyor.
D. An underwriter

A

C

45
Q

Legally, an insurer can provide evidence that an insurance contract is in place between itself and the policyholder by

A. accepting payment of a premium.
B. agreeing to pay a claim.
C. issuing a policy document.
D. issuing a quotation.

A

C

46
Q

Under a binding authority, what details would be given regarding the coverholders?

A. The company name only.
B. The company name and location only.
C. The employees’ names only.
D. The job titles only.

A

C

47
Q

Bob is an actuary for an insurer. To which aspect of the insurer’s packaged commercial insurance product is he most likely to apply his actuarial expertise?

A. Determining the premium rates.
B. Handling the complaints.
C. Monitoring the competition.
D. Adjusting claims.

A

A

48
Q

What is the main rating factor under a self-employed liability insurance policy for a plumber who employs two members of staff?

A. Income.
B. Number of staff.
C. Turnover.
D. Wages.

A

B

49
Q

Following a lengthy claims investigation, the insurer made a cash settlement offer on 15 May which was accepted by the insured on 20 May. To comply with the Financial Conduct Authority’s regulations, when must the actual payment be made?

A. By 25 May at the latest.
B. By 30 May at the latest.
C. In good time.
D. Promptly.

A

D