WUH Flashcards
(33 cards)
A measure of economic or business performance that indicates how efficiently people, companies convert inputs into outputs
Productivity
The degree of excellence or superiority in kind of a product or service that meets and exceeds all requirements, standards, and specifications
Quality
A large-scale group of technologies that help organizations manage, coordinate, and analyze information from within
Management Information System
Refers to the tools and equipment that organizations use to perform their work
Technology
The efficiency and effectiveness of employees who work in office or professional settings
White: Collar Productivity
This measurement helps organizations make data-driven decisions, improve processes, allocate resources effectively, and meet customer expectations
Measuring the Service Activity
A measurable and quantifiable metric used to track progress towards a specific goal or objective
Key Performance Indicator
They provide direction and motivation for an organization to improve its processes, products, and services
Objectives
Clear objectives set expectations for quality standards
Clarity of Purpise
Prioritize tasks by identifying what is most important
Prioritization
Increasing productivity and improving the quality of the product
Continuous Improvement
Provides specific data to evaluate and enhance productivity and quality performance
Typical Measurements
Measures the total number of defects and errors
Defect Rate
Measures the output produced per piece of equipment or machine
Machine Productivity
Assess how satisfied customers are with the product or service
Customer Satisfaction
Provides a framework for setting objectives that enables organizations to evaluate and maintain the performance and quality of their operations
Criteria
Described how the ends (goals) will be achieved by the means (resources). A pattern of activity the organization adapts to its environment or competes
Strategy
Involves setting objectives, analyzing the competitive environment, analyzing the internal organization, evaluating strategies, and ensuring that management rolls out the strategies across the organization
Strategic Management
The process that measures and determines where and how organizations’ resources are utilized to maintain quality and prevent poor outputs
Cost of Quality
An expression that has developed in parallel to the CoQ and it represents the percentage of an organization’s total capacity or effort that is being used to overcome the cost of poor quality
Hidden Factory
An award established by the U.S. Congress in 1987 to raise awareness of quality management and recognize U.S. Companies that have implemented successful quality management systems
Malcolm Baldridge National Quality Award
How upper management leads the organization and how the org leads the community
Leadership
How the org established and plans to implement strategic direction
Strategy
How the organization builds and maintains strong, lasting relationships with customers
Customer and Market Focus
