Four Dimensions Of Service Management Flashcards & Quizzes

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ITIL REVISION QUIZZES

ITIL REVISION QUIZZES

By: Stephen Asuma

MODULE 1(key concepts of service management), MODULE 2(ITIL guiding principles), MODULE 3,4 & 5(Four dimensions of service management, ITIL service value system and ITIL service value chain)

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itil

itil

By: Robert Picou

ITIL Service Management, ITIL Guiding Principles, The Four Dimensions of Service Management ...

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ITIL 4 Study

ITIL 4 Study

By: Izzy Stewart

Definitions, Understand how the ITIL guiding principles can help an organisation adopt and adapt service management - MOD4, Understand the four dimensions of service management - MOD2 ...

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18

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ITIL 4 AJL

ITIL 4 AJL

By: D LF

Service Value Chain Activities, General Management Practices, Service Management Practices ...

4

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32

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ITIL

ITIL

By: Gabriela Russo

Basics & Key Concepts, The Four Dimensions of Service Management, Service Value System

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56

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ITIL 4 Foundations (Personal)

ITIL 4 Foundations (Personal)

By: Phillip Burk

Service, Organizations and Roles, Value in ITSM ...

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103

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ITIL

ITIL

By: Melissa Meyers

Introduction to ITIL, Key Concepts of Service Management, The Four Dimensions ...

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96

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ITIL Class

ITIL Class

By: Europa M

1.1 Recall the definition, 1.2 Describe the key concepts of creating value with services, 1.3 Describe the key concepts of service relationships ...

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Itil

Itil

By: Mark Unknown

Ch 2: Key Concepts Of Service Management, Ch 3: Organizations, Service Providers, Service Consumers, And Other Stakeholders, Ch 4: Products And Services ...

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ITIL 4 Foundations

ITIL 4 Foundations

By: Jacob O’Donnell

Understand the key concepts of service management, Understand how the ITIL guiding principles can help an organization adopt and adapt service management, Understand the four dimensions of service management ...

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ITIL Foundation

ITIL Foundation

By: Jennifer Toren

Chapter 1 - Introduction, Chapter 5 - ITIL Management Practices, Chapter 4 - The ITIL Service Value System (SVS) ...

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32

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ITIL

ITIL

By: Gracie Cash

Service Management (ITSM) and Key Concepts, 1. Understand the Key Concepts of Service Management -1.2 Describe the key concepts of creating value with Services, 1. Understand the Key Concepts of Service Management -1.3 Describe the Key Concepts of Service Relationships ...

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45

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ITLV4 Foundation

ITLV4 Foundation

By: Holly Mee

Key Concepts of Service Management, Service Value System, Four Dimensions of Service Management

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ITIL Certification

ITIL Certification

By: Gracie Cash

Beginning Service Management ITSM, Learning Objective 1.1 - Be able to Recall the Definition of Service, Utility, Warranty, user, Service Management and Sponsor, *LEARNING OBJECTIVE 1.2: Describe the concepts of cost, value, organization, outcome of risk, utility, and warranty ...

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