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Decks in this class (4)
Introduction to ITIL
What is the itil service value sy...,
What are the components of the svs 2,
What is the itil service value ch...
9
cards
Key Concepts of Service Management
What is service management 1,
What is value 2,
Who determines value 3
48
cards
The Four Dimensions
What do the four dimensions repre...,
What are the four dimensions 2,
What does the organizations and p...
24
cards
ITIL Service Value System (SVS)
What is demand 1,
What are opportunities 2,
What are the seven guiding princi...
15
cards
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ITIL
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