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Flashcards in 1 User Interface & Navigation Deck (48)
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1

What is a ServiceNow user?

A user is an individual that has been granted access to your ServiceNow instance

2

What is a ServiceNow group?

A group is a set/collection of users who share a common purpose, such as users approving change requests or receiving e-mail notifications

3

What is a ServiceNow role?

A role is a collection of permissions in the Now Platform to
- grant access to app and other parts of the platform
- assign security rights


(The word "role" defines your capabilities in the application)

4

Where are users represented? (table)

By a record on: sys_user

5

Where are roles represented? (table)

By a record on: sys_user_role

6

What methods are used for user authentication in ServiceNow? (7)

Local database
Multi-provider Single Sign-on (SSO)
LDAP
OAuth 2.0
SAML 2.0
Digest Token
Multifactor

7

Which of the following is the primary way to interact with the applications and data in ServiceNow instance?

Now Platform User Interface (UI)

8

The Now Platform is an example of which cloud computing model?

An Application Platform-as-a-Service (aPaaS)

9

What four workflows are ServiceNow divided into?

IT Workflows

Employee Workflows

Customer Workflows

Creator Workflows

10

Name five Persona Types (base system roles):

System Administrator
- everything but HR + security

Specialized Administrator
- manage specific function/apps

Fulfiller/Process
- ITIL roles, defined workpaths and workflows

Approver

Requester (ESS)

11

What is the top of the page in the Now Platform User Interface called?

The Banner Frame

12

What is the middle of the page in the Now Platform User Interface?

Content Frame

13

What is the left hand side of the page in the Now Platform User Interface?

Application Navigator

14

What are the different Interfaces for accessing a ServiceNow Instance?

Now Platform User Interface (UI)

Service Portal

Now Mobile App

ServiceNow Mobile Classic (gamla)

15

What are the three components of the Now Platform User Interface?

Banner Frame

Application Navigator

Content Frame

16

What is the Application Navigator?

What are the components of the Application Navigator?

A list of available applications end their corresponding modules

All applications
Favorites
Your History
Filter Navigator

17

What is the official documentation resource for ServiceNow? // Where can you locate product documentation?

docs.servicenow.com

18

How can you add favorites in the Application Navigator? (3)

By selecting the star of the corresponding app or module

Dragging an individual record to the Favorites tab

Dragging the breadcrumbs of a filtered list to the tab

19

Where can you update Now Platform user interface branding including company logo and colors?

System Properties > Basic Configuration UI16

Guided Setup > ITSM Guided Setup

20

Lists provide context menus in three diff levels. What are the names of those context menus?

List Context Menu
- next to the title of the list

Column Context Menu
- in column header

Record Context Menu
- right click on a rows cell

21

What are list filter conditions also called?

Breadcrumbs

22

Which menu can users access to display actions that involve creating quick reports, configuring lists and exporting data?

Column Context Menu

23

Which search feature can be used to help narrow down search results in ServiceNow?

Wildcard Characters

24

A column in a list represents what in the ServiceNow instance?

A field

25

What is the list Anatomy (what are lists built upon)? (5)

Title bar
- list title and in some cases the view name in ()

List Filters/Breadcrumbs
- offers quick form of filter navigation

Column Headings
- displays column (table field) names and provides som list controls

Column Header Search
- provides search within spec column

Field Values
- right click to access additional actions

26

How can you search for information in ServiceNow? (7)

Wildcards

Phrase Searches

Searching Lists

Boolean Operators

Attachment Search

International Character Sets

Punctuation

27

What Module is available to an End user?

Self Service

28

What is a formatter?

A formatter is a form element used to display information that is not a field in the record

29

Which type of interface enables you to display multiple performance analytics, reporting and other widgets on a single screen?

Dashboard

30

What three components make up a filter condition in a list?

1 Field

2 Operator

3 Value