10 Project Management Flashcards
Stakeholder Communication and Engagement Change Management in Project Life Cycle (16 cards)
What is stakeholder communication in IT?
Engaging all parties (clients, team members, vendors, executives) to ensure clear understanding, timely feedback, and alignment throughout the project lifecycle.
Who are the key stakeholders in IT projects?
- Internal teams
- Customers
- Investors
- Suppliers
- Regulatory bodies
What are the main stakeholder analysis techniques?
- Power/Interest Grid - Classifies based on power and interest levels
- Salience Model - Evaluates power, legitimacy, and urgency
- SWOT Analysis - Assesses strengths, weaknesses, opportunities, threats
How does the Power-Interest Grid classify stakeholders?
- High Power, High Interest - Engage closely
- High Power, Low Interest - Keep satisfied
- Low Power, High Interest - Keep informed
- Low Power, Low Interest - Monitor only
What is expectations management?
The process of setting, communicating, and aligning stakeholder expectations to ensure realistic and achievable project outcomes.
What are key aspects of managing expectations?
- Set realistic timelines from start
- Provide regular progress updates
- Explain delays and offer alternatives
- Maintain transparent communication
What is change management in IT projects?
A structured approach to managing changes in project scope, processes, or technologies while minimizing disruption and ensuring smooth adoption.
What are the drivers of change in IT projects?
Internal Drivers:
- Technological advancements
- Evolving business requirements
External Drivers:
- Market dynamics
- Regulatory changes
What components make up the change control process?
- Formal documentation of change proposals
- Impact assessment on scope, budget, and timeline
- Change Control Board (CCB) for approvals
- Implementation and monitoring procedures
Q: What is the role of the Change Control Board?
The CCB has decision-making authority for approving or rejecting changes and ensures changes align with project objectives and risk assessments.
What are common sources of resistance to change?
- Fear of job loss or skill gaps
- Lack of trust in leadership
- Poor communication
- Unclear objectives
What strategies help overcome resistance?
- Maintain open and transparent communication
- Offer training and upskilling opportunities
- Provide incentives for adaptability
- Address concerns proactively
What emerging technologies are reshaping change management?
- AI & Automation for predictive analytics
- Blockchain for transparent change tracking
- Digital Twins for simulating IT environments
How is stakeholder communication evolving?
- Decentralized project management
- AI-driven workflows
- Real-time adaptation through analytics
- Instant feedback loops
What were the main challenges in Microsoft’s transition to Agile?
- Massive organizational shift
- Resistance from developers and managers
- Coordination across distributed teams
- Maintaining software quality
What were the key results of Microsoft’s Agile transformation?
- 50% faster software releases
- Higher employee satisfaction
- Better software quality
- Enhanced customer experience
