4 Business Processes and IT Integration

Question 1

What are business processes?

Answer 1

A set of structured activities aimed at achieving specific organizational goals, like a “recipe” for business operations.

Question 2

Why are business processes important?

Answer 2

They improve efficiency, ensure consistency, enhance customer satisfaction, and enable scalability.

Question 3

What is a real-world example of an optimized business process?

Answer 3

McDonald’s success is built on standardized food preparation and customer service workflows.

Question 4

What is the role of operations in business?

Answer 4

Managing production, supply chains, and service delivery.

Question 5

How does IT enhance operations?

Answer 5

IT enables real-time monitoring, automation, and predictive maintenance.

Question 6

Example of IT in operations?

Answer 6

KazMunayGas optimizes oil extraction with advanced IT systems.

Question 7

What is the role of HR in business?

Answer 7

Recruiting, training, and managing employees.

Question 8

How does IT improve HR management?

Answer 8

IT streamlines recruitment, automates payroll, and enhances employee performance tracking.

Question 9

Example of IT in HR?

Answer 9

Air Astana uses HR software for employee training and performance tracking.

Question 10

What is the role of finance in business?

Answer 10

Budgeting, accounting, and financial reporting.

Question 11

How does IT improve financial operations?

Answer 11

IT automates transactions, enhances fraud detection, and improves financial accuracy.

Question 12

Example of IT in finance?

Answer 12

ForteBank utilizes IT for online banking and fraud prevention.

Question 13

What is the role of marketing in business?

Answer 13

Acquiring customers, branding, and increasing sales.

Question 14

How does IT transform marketing?

Answer 14

IT enables data-driven advertising, personalized promotions, and automated campaign tracking.

Question 15

Example of IT in marketing?

Answer 15

Magnum Cash & Carry uses IT for targeted promotions and loyalty programs.

Question 16

What are the key benefits of IT in business?

Answer 16

✅ Increased efficiency and automation
✅ Reduced operational costs
✅ Enhanced accuracy and decision-making
✅ Better customer engagement

Question 17

What are the main challenges of IT integration?

Answer 17

❌ High initial investment
❌ Cybersecurity risks
❌ Need for skilled professionals
❌ Employee resistance to change

Question 18

Example of successful IT-driven business transformation?

Answer 18

Kaspi Bank revolutionized banking in Kazakhstan with a mobile app, AI-driven customer service, and data analytics.

Question 19

How does IT optimize supply chains?

Answer 19

IT enables real-time inventory tracking, route optimization, and supplier collaboration.

Question 20

Example of IT in supply chain?

Answer 20

Magnum Cash & Carry uses IT to reduce overstocking and optimize inventory.

Question 21

What is the role of CRM in business?

Answer 21

Managing customer interactions and improving retention.

Question 22

How does IT enhance CRM?

Answer 22

IT enables personalized marketing, automated customer follow-ups, and data-driven insights.

Question 23

Example of IT in CRM?

Answer 23

Kaspi Bank uses CRM to offer tailored loan options, increasing customer satisfaction.

Question 24

How does IT help in risk management?

Answer 24

IT predicts risks using AI, enhances cybersecurity, and ensures regulatory compliance.

Question 25

Example of IT in risk management?

Answer 25

Halyk Bank reduced fraud cases by 40% after implementing AI-based risk analysis.

Question 26

How does IT drive innovation?

Answer 26

IT supports simulations, collaborative research, and big data analysis.

Question 27

Example of IT in R&D?

Answer 27

Kazatomprom reduced R&D costs by 25% using IT-driven simulation tools.

Question 28

How does IT improve healthcare?

Answer 28

IT enables electronic health records (EHR), telemedicine, and data-driven disease prediction.

Question 29

Example of IT in healthcare?

Answer 29

Nur-Sultan Medical Center reduced patient wait times by 20% using EHR systems.

Question 30

How does IT enhance education?

Answer 30

IT supports e-learning, virtual reality (VR) training, and student performance analytics.

Question 31

Example of IT in education?

Answer 31

Air Astana reduced training costs by 30% using e-learning platforms.

Question 32

How does IT improve government services?

Answer 32

IT enables e-government, data transparency, and smart city initiatives.

Question 33

Example of IT in government?

Answer 33

Kazakhstan’s E-Government Portal provides 700+ online services, cutting processing times by 50%.

Question 34

How does IT impact tourism?

Answer 34

IT powers online booking, virtual tours, and customer feedback analysis.

Question 35

Example of IT in tourism?

Answer 35

Chocolife.me increased travel bookings by 30% through its digital platform.

Question 36

How does IT improve transportation?

Answer 36

IT enables fleet tracking, traffic management, and autonomous vehicle development.

Question 37

Example of IT in transportation?

Answer 37

Air Astana reduced flight delays by 15% using digital scheduling systems.

Question 38

What are the emerging trends in IT for businesses?

Answer 38

🚀 AI-powered decision-making 🚀 Blockchain for secure transactions 🚀 Cloud computing for scalability 🚀 IoT for real-time monitoring

Question 39

What industry will benefit most from IT in the next decade?

Answer 39

Likely candidates include finance, healthcare, and supply chain management.

Question 40

How can businesses in Kazakhstan leverage IT for growth?

Answer 40

By investing in digital transformation, AI-driven automation, and customer-centric technologies.