Communication

Question 1

Define the communication process

Answer 1

The imparting or exchanging of information by speaking, writing or using some other medium

Question 2

Barriers to communication

Answer 2

Semantic- meaning
Organisational- cultural, relationships, structure
Psycho- sociological- emotional & psychological status of sender and receiver
Cultural: values, beliefs, traditions, interpretations
Physical: noise, time, distance, defects in technology

Question 3

Other elements of effective communication

Answer 3

Avoid jargon
Ask open questions
Speak clearly
Intonation

Question 4

The basic communication style

Answer 4

Aggressive
Passive
Passive aggressive
Assertive

Question 5

Cognitive dissonance

Answer 5

The mental stress or discomfort experience by an individual who holds two or more contradictory beliefs, ideas or values at the same time
As the experience of dissonance is unpleasant, we are motivated to reduce or elongate it and achieve consonance

Question 6

7 elements of effective negotiations to address differences and conflict

Answer 6

Relationship
Communication 
Interests
Options
Alternative
Legitimacy
Commitment

Question 7

Communications & the procedural fairness effect circle

Answer 7

Achieve fairness
Respect
Voice
Neutrality
Trust

Question 8

Fair procedures

Answer 8

Interpreted as indicators of respect and value and lead to cooperation and voluntary compliance with police and with the law

Question 9

Unfair procedures

Answer 9

Perceived to show disrespect, exploitation of authority and lead to non cooperation, distrust and non compliance