#1.1 : Basic Concepts and Theories of Management

Question 1

It is the process of planning, organizing, leading, and controlling the activities of the organization effectively and efficiently to achieve organizational goals.

Answer 1

Management

Question 2

Why is it a science?

Answer 2

Because it contains a body of knowledge that becomes the organizational framework of many companies.

Question 3

Why is it an art?

Answer 3

Because of the creativity applied in management strategies, the innovations used and the reliance on intuition.

Question 4

Difference of efficiency and effectiveness

Answer 4

Efficiency is how you go about accomplishing
something (means) or doing things right,
while effectiveness is the attainment or
completion of a goal (ends), or doing the right
thing.

Question 5

5 factors influencing management

Answer 5

Globalization, Technology, Sustainability and Corporate Social Responsibility, Psychology, and Ecosystem

Question 6

It refers to the development of simple work methods to more complex ones.

Answer 6

Evolution in management

Question 7

This management theory makes use of the
step-by-step, scientific methods for
finding the single best way of doing a job.

Answer 7

Scientific Management Theory (by Frederick Taylor)

Question 8

This theory concentrates on the manager’s functions and what makes up a good
management practice or implementation.

Answer 8

General Administrative Theory (by Henri Fayol and Max Weber)

Question 9

According to Weber’s Bureaucratic Management, bureaucracy is an organizational form distinguished by 4 components:

Answer 9

Division of labor, Hierarchical identification of job positions, Detailed rules and regulations, and Impersonal connections with one another

Question 10

This theory is a study on the socio-psychological aspects of human behavior.

Answer 10

Human Relations Theory (by Elton Mayo and Abraham Maslow)

Question 11

This theory uses quantitative approaches such as statistical analyses and computer simulations to arrive at a management decision.

Answer 11

Quantitative Management Theory

Question 12

This theory explains how the interrelated parts operate together to accomplish a common purpose; inter-connectiveness of different departments.

Answer 12

Systems Theory

Question 13

This model/theory states that the personality of the leader determines how well he or she addresses situations in the workplace.

Answer 13

Contingency Theory (by Fred Fiedler)

Question 14

This theory states that quality must be continually maintained through regular evaluation, testing, and the implementation of improvements in the organization.

Answer 14

Quality Management Theory (by W. Edwards Deming and Joseph M. Juran)

Question 15

4 Fitness of Quality According to Juran

Answer 15

Quality of Design, Quality of Performance, Availability, and Full service

Question 16

The study of the way people interacts within groups; The central idea is that a scientific approach can be applied to the management
of workers.

Answer 16

Organizational Behavior (OB) Approach

Question 17

4 early supporters of the OB Approach

Answer 17

Robert Owen, Mary Parker Follet, Hugo Munsterberg, and Chester Barnard

Question 18

These are people responsible for supervising the use of an organization’s resources to meet its goals.

Answer 18

Managers

Question 19

6 types of managers

Answer 19

Problem-solving, pitchfork, presumptuous, passive, perfect, and proactive

Question 20

4 managerial tasks

Answer 20

planning, organizing, leading, and controlling

Question 21

It is the process of identifying and selecting
the appropriate goals and courses of action to be
taken by an organization.

Answer 21

planning

Question 22

It refers to structuring the business organization in
such a way that employees are grouped to perform tasks or
jobs.

Answer 22

organizing

Question 23

It is influencing other people to get the job done

Answer 23

leading

Question 24

It is making sure that an organization’s performance

is up to par with the goals previously set.

Answer 24

controlling

Question 25

3 typical management levels

Answer 25

top-level, middle-level, and frontline

Question 26

They have authority over all other human resources of their organization.

Answer 26

Top-level Managers (Corporate Managers)

Question 27

They formulate specific objectives and activities based on the strategic or general goals
and objectives developed by top-level managers.

Answer 27

Middle-level Managers (Tactical Managers)

Question 28

Responsible for supervising the organization’s day-to-day activities.

Answer 28

Frontline Managers (Operational Managers)

Question 29

3 management roles

Answer 29

Interpersonal, Information, and Decision

Question 30

3 basic management skills

Answer 30

Technical, Conceptual/Decisional, and Human