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HOSA: Human G&D > Communication > Flashcards

Communication Flashcards

1
Q

define COMMUNICATION

A

complex, dynamic, & ongoing exchange between 2 people that is a continuous development from infancy; consists of 5 components

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2
Q

what are the 5 components of communication

A

message, sender, method, receiver, feedback

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3
Q

define the MESSAGE

A

expression of thoughts/feelings in words, symbols, or body language

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4
Q

define the METHOD

A

conveys message via words, symbols, gestures, or combination

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5
Q

define the FEEDBACK

A

verifies that message was receieved as intended

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6
Q

define the RECEIVER

A

person that interprets & reconstructs message; how it is received depends on many factors

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7
Q

nonverbal communication is also called what

A

body language

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8
Q

describe nonverbal communication

A

partly learned & partly instinctive; most accurate method of communicating; can be intentional or not; 8 ways

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9
Q

list 8 ways of nonverbal communication

A
  • physical appearance & dress
  • body movement & posture
  • facial expression
  • gestures
  • eye contact
  • voice tone & volume
  • silence
  • touch
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10
Q

what are the 3 types of personality

A

passive/unassertive, aggressive, & assertive

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11
Q

describe a PASSIVE/UNASSERTIVE PERSONALITY

A

unable to share feelings/needs/help; apologetic, weak & soft vioce, little eye contact, fidget, compliant; sacrificial; hurt/angry when taken advantage of

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12
Q

describe an AGGRESSIVE PERSONALITY

A

very destructive, selfisih, demanding, & manipulative; use angry vocals to dominate/harm

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13
Q

describe an ASSERTIVE PERSONALITY

A

empowered & confident in feelings, firm, eye contact, self-respect, accountable

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14
Q

define INTRAPERSONAL COMMUNICATION

A

thinking to yourself to help control emotional response

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15
Q

define INTERPERSONAL COMMUNICATION

A

between at least 2 people & vary w/relationship

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16
Q

social communication is what

A

light & superficial

17
Q

describe THERAPEUTIC COMMUNICATION

A

purposeful & goal oriented to promote trust, achieve goals, understand to cause change, provide, info, & decrease anxiety’ 6 components & 3 phases

18
Q

what are the 6 components of therapeutic communication

A

listening & observing, warmth, genuineness, attentiveness, empathy, postive regard

19
Q

why should you use empathy instead of sympathy when using therapeutic communication?

A

lose objectivity w/sympathy

20
Q

Cognitive domain is apart of the component LISTENING & OBSERVING. define COGNITIVE DOMAIN

A

words

21
Q

Affective domain is apart of the component LISTENING & OBSERVING. define AFFECTIVE DOMAIN

A

tone

22
Q

what are the 3 phases of THERAPEUTIC COMMUNICATION

A

orientation, working, termination

23
Q

describe the ORIENATATION PHASE of therapeutic communication

A

learn about individual, establish contract, & begin to build relationship

24
Q

describe the WORKING PHASE of therapeutic communication

A

patient care/working toward goal

25
Q

describe the TERMINATION PHASE of therapeutic communication

A

goal met leading to end of relationship

26
Q

list factors for communication

A
  • congruence
  • time & setting
  • proxemics
  • biases
  • physical disabilities
27
Q

define proxemics

A

how close you can be before they become uncomfortable

28
Q

define congruence

A

verbal & nonverbal signs match

29
Q

define incongruence

A

verbal & nonverbal signs do not match

30
Q

communication blocks produce what

A

an obscure message

31
Q

list types of communication blocks

A

belitting, disagreement, agreement, defending, stereotype, giving false reassurances, giving advice, changing the subhect, asking close-ended and why questions, probing, physical/sensory disabilities, cultural differences

32
Q

give ways to enhance communication

A

clarify, validate, give info, reflect, paraphrase, ask broad questions, use general elads, offer, self, use humor, focus, & state observations

33
Q

what are the 3 types of leaders

A

transformational, transactional, & stewardship

34
Q

define the TRASNFORMATIONAL LEADER

A

visionary, charismatic, collective interests, teamwork & commitment, sensitive to needs, change situations w/plans

35
Q

define the TRANSACTIONAL LEADER

A

stability & status quo, obey command & discourage creativity, motivate w/rewards & punishment

36
Q

define the STEWARDSHIP LEADER

A

serve others rather than self-interest; empower decisions & growth; negotiations, respsect, kindness, & commitment

HOSA: Human G&D (15 decks)

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