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A customer using a
Windows XP computer is complaining that a new card reader is not working. A technician tests the card reader on a Windows 7 computer and does not detect any problems. What are two possible solutions to the problem with the XP computer?

Install the driver from the CD provided with the card reader.

Download and install the driver from the manufacturer of the card reader.


A technician is replacing an internal hard drive used as a secondary drive on a PC. After connecting the new hardware and powering up the computer, an “OS not found” error message is displayed. What is the most probable cause for that error message?

The hard drive jumper is set incorrectly.


Which two
operating systems
can be upgraded to
Windows XP Home?

Windows 98

Windows NT workstation