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Flashcards in 12.2 Deck (9)
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1

A laptop that is running Windows XP displays
“Missing NTLDR” after the POST.
What are the two most probable
reasons for this problem?

Boot.ini is missing or damaged.

The boot order is not set correctly in the BIOS.

2

Several times during the last few days,
a user has experienced the Blue Screen of Death
when plugging an external hard drive
into a laptop via USB.
What is a possible solution for this problem?

Research the STOP error and the
name of the module that produced the error.

3

A computer repeatedly locks without any error message.
Which two conditions may be the
cause of the problem?

An update has corrupted the operating system.

4

A customer using a
Windows XP computer is
complaining that a new card reader is not
working. A technician tests the card reader on a Windows 7 computer and does not detect any
problems. What are two possible solutions to the problem with the
XP computer?

Install the driver from the
CD provided
with the card reader.

Download and install the driver
from the manufacturer of the card reader.

5

A technician is replacing an internal hard drive used as a secondary drive on a PC.
After connecting the new hardware
and powering up the computer, an “OS not found” error
message is displayed. What is the most probable cause for that error message?

The hard drive jumper is set incorrectly

6

A technician is upgrading an older PC
with a dual core CPU. When the PC restarts, it is
slower than it was before the upgrade.
The Performance tab from the Task Manager displays only one CPU graph.
What is the most probable solution to this problem?

Update the BIOS firmware to support the dual core CPU.

7

A laptop that is running Windows XP displays
“Missing NTLDR” after the POST.
What are the two most probable
reasons for this problem?

Boot.ini is missing or damaged.

The boot order is not set correctly in the BIOS.

8

Several times during the last few days,
a user has experienced the Blue Screen of Death
when plugging an external hard drive
into a laptop via USB.
What is a possible solution for this problem?

Research the STOP error and the
name of the module that produced the error.

9

A computer repeatedly locks without any error message.
Which two conditions may be the
cause of the problem?

An update has corrupted the operating system.

The computer has a virus.