1.2 The User Experience Flashcards
(16 cards)
“every product that is used by someone has a user experience”
Garrett (2010)
This is about how people feel about a product and their pleasure and satisfaction when using it, looking at it, holding it, and opening and closing it
User Experience (UX)
According to __________ and ___________ (2017), UX is defined as how users perceive a product
Hornbæk…Hertzum
According to _____________ and _____________ (2017), UX is defined as the users’ emotional reaction to a product
Hornbæk…Hertzum
_____________’s model of the UX describes it as pragmatic and hedonic
Hassenzahl’s (2010)
Aspects of the User Experience according to Norman:
- Usability
- Functionality
- Aesthetics
- Content
- Look and Feel
- Sensual and Emotional Appeal
Aspects of the User Experience according to Carroll:
- Fun
- Health
- Social Capital
- Cultural Identity
McCarthy and Wright propose four core threads that make up our holistic experience:
- The sensual thread
- The emotional thread
- The compositional thread
- The spatio-temporal thread
Concerned with our engagement with a situation and is similar to the visceral level of Norman’s model
Sensual thread
Can involve thrill, fear, pain, and comfort
Sensual thread
Points out how emotions are intertwined with the situation in which they arise
Emotional thread
Includes sorrow, joy, happiness, frustration, and also involves making judgments of value
Emotional thread
Concerned with the narrative part of an experience, as it unfolds, and the way a person makes sense of it
Compositional thread
The internal thinking we do during our experiences
Compositional thread
“What happened? What’s next? What would happen if…”
Compositional thread
Refers to the space and time in which our experiences take place and their effect upon those experiences
Spatio-temporal thread
