1.3 Interaction Design and The User Experience

Question 1

Part of the process of understanding users is to be clear about the _____________ of developing an interactive product

Answer 1

primary objective

Question 2

To identify the objectives it is suggested classifying them in terms of:

Answer 2

• Usability
• User Experience Goals

Question 3

Traditionally, _____________ have been viewed as being concerned with meeting specific usability criteria (e.g., efficiency)

Answer 3

usability goalds

Question 4

More recently, _____________________ have been concerned with explicating the nature of the user experience (e.g., to be aesthetically pleasing)

Answer 4

user experience goals

Question 5

Usability goals are typically operationalized as _____________

Answer 5

questions

Question 6

The purpose of _____________ is to provide the interaction designer with a concrete means of assessing various aspects of an interactive product and the UX

Answer 6

usability goals

Question 7

Refers to ensuring that interactive products are easy to learn, effective to use, and enjoyable from the user’s perspective

Answer 7

Usability

Question 8

Usability is broken down into the following goals:

Answer 8

1. Effectiveness
2. Efficiency
3. Safety
4. Utility
5. Learnability
6. Memorability

Question 9

_________________ is a very general goal and refers to how good a product is at ding what it is supposed to do

Answer 9

Effectiveness

Question 10

_______________ refers to the way a product supports the users in carrying out their tasks

Answer 10

Efficiency

Question 11

_____________ involves protecting the user from dangerous conditions and undesirable situations

Answer 11

Safety

Question 12

In relation to the first ergonomic aspect, ___________________, refers to the external conditions where people work

Answer 12

dangerous conditions

Question 13

The second ergonomic aspect (_________________) refers to helping users in any kind of situation to avoid dangers of carrying out unwanted actions accidentally

Answer 13

undesirable situations

Question 14

_________________ also refers to the perceived fears users might have of the consequences of making errors and how this affects their behavior

Answer 14

Undesirable situations

Question 15

___________ refers to the extent to which the product provides the right kind of functionality so that users can do what they need or want to do

Answer 15

Utility

Question 16

_____________ refers to how easy a system is to learn to use

Answer 16

Learnability

Question 17

_____________ refers to how easy a product is to remember how to use, once learned

Answer 17

Memorability

Question 18

A diversity of UX goals has been articulated in ID, which are:

Answer 18

• Cover a range of emotions and felt experiences
• Considered as subjective qualities and are concerned with how a system feels to a user

Question 19

________________________ are used by interaction designers to aid their thinking when designing for the UX

Answer 19

Design principles

Question 20

Five Design Principles:

Answer 20

1. Visibility
2. Feedback
3. Constraints
4. Consistency
5. Affordance

Question 21

The more visible functions are, the more users will be able to know what to do next

Answer 21

Visibility

Question 22

When functions are out of sight, it makes them more difficult to find and know how to use

Answer 22

Visibility

Question 23

_____________ involves sending back information about what action has been done and what has been accomplished, allowing the user to continue with the activity/action

Answer 23

Feedback

Question 24

_____________ is related to the concept of visibility — if you do not see any reaction after an action using a product, it is impossible for you to continue with the same or the next action

Answer 24

Feedback

Question 25

Forms of feedback available for ID are ________, ________, _________, _________, and a combination of these

Answer 25

audio... tactile... verbal... visual

Question 26

The concept of _____________ refers to determining ways of restricting the kinds of user interaction that can take place at a given moment

Answer 26

constraining

Question 27

A common practice in UI design is _____________ the function --- deactivated menu options, usually colored gray or dull

Answer 27

disabling

Question 28

Note that physical constraints are sometimes _____________

Answer 28

ambiguous

Question 29

This refers to designing interfaces to have similar operations and use similar elements for achieving similar tasks

Answer 29

Consistency

Question 30

A _____________ interface is one that follows rules --- using the same input action to highlight any graphical object at the interface (left button mouse click)

Answer 30

consistent

Question 31

_____________ interfaces allow exceptions to a rule --- certain graphical objects can be highlighted only by using the right mouse button

Answer 31

Inconsistent

Question 32

A problem with inconsistent interfaces is the _____________ --- it makes it difficult for users to remember and making users more prone to mistakes

Answer 32

arbitrary

Question 33

Refers to designing operations to behave the same within an application

Answer 33

Internal consistency

Question 34

Refers to designing operations, interfaces, and so on to be the same across applications and devices

Answer 34

External consistency

Question 35

Refers to an attribute of an object that allows people to know how to use it

Answer 35

Affordance

Question 36

To afford means "to give a clue" according to _____________

Answer 36

Norman (1998)

Question 37

Norman suggests that there are two kinds of affordance:

Answer 37

Perceived and real

Question 38

Physical objects are said to have ________ affordances --- like grasping. A door handle affords pulling, a cup handle affords grasping, a mouse affords clicking

Answer 38

real

Question 39

UI that are screen-based are virtual and do not have real affordances --- they are better conceptualized as ___________ affordances, which are essentially learned conventions

Answer 39

perceived