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CSA > Section 1 > Flashcards

Section 1 Flashcards

1
Q

Template Bar

A

The Template Bar allows users to select different templates to apply to the form

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2
Q

Use the template bar to

A

apply, edit, and create templates.

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3
Q

Context menus (also called right-click menus) provide three different levels of the list control.

A

list title menu, list column context menu, list fields context menu

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4
Q

Portal Containers can be fixed?

A

True

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5
Q

Portal Containers can be fluid?

A

True

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6
Q

Boolean Values are…

A

True/False

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7
Q

What editor is used by knowledge authors to apply predefined formats, code snippets, table of contents, and find or replace text for a knowledge article?

A

HTML

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8
Q

Which role can switch their form view?

A

View_Changer

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9
Q

The NOW platform is what type of cloud computing model?

A

aPaas - Application Platform-as-a-service

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10
Q

(aPaaS) stands for

A

Application Platform as a service - Application Platform as a Service refers specifically to PaaS platforms specialised in cloud-based application development.

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11
Q

For dynamic tab visibility, ___ __ ____ instead of using the condition builder in the standard ticket page configuration.

A

Specify a Script

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12
Q

What is the (I) icon?

A

a Reference Field

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13
Q

To create a set of filter conditions you must…

A

Click AND button, define the second condition; click RUN

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14
Q

Which field type allows users to use positive or negative values?

A

FX Currency

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15
Q

You can use the _____________ module to brand your instance with your company logo and colours and set basic system defaults.

A

Basic Configuration UI16

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16
Q

What 3 file formats are available when exporting currently displayed records in a list?

A

CSV, JSON, XML

17
Q

Which collaboration tool can you access using the bubble icon on the banner?

A

Connect Chat

18
Q

Connect Chat

A

Connect Chat is a real-time messaging tool available from the banner, using the bubble icon. It enables users to chat with individuals and groups, quickly share files, and collaborate on any record by connecting with the right people instantly.

19
Q

Which menu provides options related to viewing, configuring, creating favourites and saving form data?

A

Form Context Menu

20
Q

The _________ menu provides options related to viewing configuring, creating favourites and saving form data.

A

Form Context Menu

21
Q

What field types are supported by Form Controls?

A

IP Address, FX Currency, Percent Complete

22
Q

What role is required to toggle the template bar and apply global templates to the forms?

A

No Special Role

23
Q

Where can you enable or disable form tabs in the platform?

A

System Settings

24
Q

What needs to be configured to create a new form view?
Form Layout
Related Lists
List Layout
List Design

A

Form Layout or Form Design

25
Q

Which tickets are displayed under the Associated Requests tab on the standard ticket page in Service Portal?

A

All associated requests for which the current ticket is the parent

26
Q

Which of the following features allows you to update multiple records simultaneously?

A

Update Selected Action
List Editor

27
Q

The ______ allows you to edit field values directly from a list without navigating to a form.

A

list editor

28
Q

Which content type is NOT tracked in the history tab within the Application Navigator?

A

UI pages

29
Q

A field can be added to a table and form by accessing which part of the Form Designer interface?

A

Field Navigator

30
Q

Field Navigator

A

The field navigator allows you to manage fields on the form. It contains the following elements:

Filter: Allows text search on the currently selected tab.

Fields: Displays a list of existing fields you can add to the current form.

Field Types: Displays a list of field types you can add to the current form. Adding a field type to the form layout creates fields in the selected table when the form layout is saved.

31
Q

Filter Navigator

A

Search bar on the left side of the page

32
Q

Guided Setup cannot be used for branding/company logos?

A

False

33
Q

What does a column in the list interface correspond to in a ServiceNow instance?

A

a field

34
Q

The _________________ is the primary way to interact with the applications and information in a ServiceNow instance.

A

Next Experience Unified Navigation

35
Q

Which field type displays records from another table?

A

Reference

36
Q

When using Form Designer, icons presented on each field include which of the following? Select 3 Answers from the below options.

A

Remove Icon, Handle Icon, Edit Icon

CSA (16 decks)

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