Brainscape's Knowledge GenomeTM

Browse over 1 million classes created by top students, professors, publishers, and experts.


See full index

CSA > Module 1-3 Study Guide > Flashcards

Module 1-3 Study Guide Flashcards

1
Q

Baseline Implementation

A

Set of installed applications on a servicenow Instance

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
2
Q

Instance

A

Copy of an environment specific to a customer

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
3
Q

Three types of Instance Environments

A

Production
Non-Production
Developement

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
4
Q

Servicenow is a multi-tenant environment? (T/F)

A

False

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
5
Q

Upgrades are made to individual instances (IE: Dev, Non-Prod vs. Prod)

A

True

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
6
Q

Define Configuration

A

Things that can be done without code

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
7
Q

Define Customization

A

Done when a customer requires additional functionality, and requires coding:

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
8
Q

Examples of Customization

A

Enhancing a portal widget
adding new tables for special billing

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
9
Q

Examples of Configuration

A

Updating lists or categories on a form
Add fields to Forms
Configure List Views
Create a catalog

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
10
Q

Tab Naming can be modified to reflect instance type? (T/F)

A

True - You can modify with names like Dev/Prod etc.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
11
Q

Applications can be activated via (2 areas)

A

Plugins
ServiceNow Store

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
12
Q

Appliation Scoping…

A

Protects applications by identifying and restricting access to application files and data.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
13
Q

Plugins…

A

Provide additional optional functionality within ServiceNow instances, like applications, workspaces, demo data

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
14
Q

If you want to explore applications before purchasing use a…

A

Personal Developer Instance

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
15
Q

What are the 5 persona types

A

System Administrator
Specialized Administrator
Process User
Approver
Requester

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
16
Q

Can users with admin role impersonate a security_admin?

A

No -

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
17
Q

Process User Definition

A

Fulfillers, or process users. They are often doing things associated with ITIL best practices. (they go in and respond to requests, and fulfill the needs of users)

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
18
Q

Approver Definition

A

They may have approval processes, but do not require back end access. These users have the “Approver_User” role, but no other roles

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
19
Q

Requester Definition

A

Very little responsibility, usually used like end users, ESS users, Self-Service, etc.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
20
Q

How does the Impersonator role work?

A

Impersonator roles can be assigned to a user to allow impersonation of other users, excluding admins, for testing and visibility purposes

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
21
Q

Users are represented by a record on the….

A

User [Sys_User] Table

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
22
Q

Groups are represented by a record on the…

A

Group [Sys_User_Group] table

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
23
Q

A role is…

A

Collection of permissions used to grant access to applications, or assign security rights

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
24
Q

A role can…

A

Be assigned to a group, or a single user
Contain other roles

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
25
Q

A user can have more than one role (T/F?)

A

True

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
26
Q

Can roles nest within themselves?

A

Yes, Catalog_Admin for example contains user_criteria_admin, as well as the “Catalog” role

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
27
Q

It is best practice to assign roles directly to single users (T/F)

A

False - It is best practice to assign a role to a group. Managing a one to one relationship for an individual to a role is difficult, if they move roles, are fired etc.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
28
Q

What is the set of applications installed on a ServiceNow Instance before configuration or customization is done?

A

Baseline Implementation

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
29
Q

How do you activate applications and application features

A

ServiceNow/Applications Store
Plugins
Request from ServiceNow Store

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
30
Q

What is a copy of a ServiceNow environment specific to a customer

A

Instance

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
31
Q

How can you explore an application before purchasing?

A

Try it in a Personal developer instance
Try it in a non-production instance

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
32
Q

A list represents….

A

a set of records from a table within the content frame

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
33
Q

Each row represents one…

A

Record

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
34
Q

Each column represents one…

A

Field

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
35
Q

Gear Icon in a list allows you to…

A

Create a personalized list, or review that personalized list

36
Q

Personalized lists are visible to all users (T/F)

A

False - Personalized lists only apply to the logged-in user

37
Q

Lists in the workspace…

A

More contemporary, have categories for tasks, then UX List as sub groups

38
Q

Context Menus provide different views of (3) things

A

List Controls Menu
Column Options Menu
Record Context Menu* (Right Click a rows cell)

39
Q

List Controls menu accessed via…

A

The Hamburger icon, upper left

40
Q

List Control menu controls…(5)

A

Filters
Views
Group By
Refresh List
Create Favorite

41
Q

Which Chart types can be generated from a table?

A

Bar Chart
Pie Chart

42
Q

Right clicking an individual cell allows you to…

A

Quickly SHOW MATCHING to only show incidents with xyz factor

43
Q

Breadcrumbs allow you to see….

A

Filters within a table

44
Q

A filter is…

A

A set of conditions applied to a table to isolate a subset of data

45
Q

Filter conditions include

A

Field
Operator
Value

46
Q

Filter Conditions Icon (Filter Icon) allows you to

A

Build upon a breadcrumb to do and/or conditions on fields, operators and values

47
Q

Logical Operator changes based on the data type in the field

A

True

48
Q

How would you build a list to only show high priority incidents?

A

Create a filter condition where Priority IS One OF (multi select values)

49
Q

Clicking RUN in a filter Condition…

A

Will allow the filter to run, and assign to filter breadcrumb. You could then SAVE as a filter for later

50
Q

List Editor allows…

A

a field value to be edited in a list without opening the record

51
Q

3 Steps to complete a list edit -

A

1) Double click in the empty area of the field for in-line editing
2) Enter the appropriate Values
3) Save the record

52
Q

To select multiple cells in a list editor

A

Click the first cell, hold SHIFT, then drag down or up

53
Q

A VIEW is….

A

A different version of a list or form that defines which field appear and in what order

54
Q

Users with ______ or ______ role can add or remove columns (Fields) from a list, or change the order to which the columns appear for ALL USERS

A

Admin
Personalize_list

55
Q

To configure a list layout for a table (3 steps)

A

1) Navigate to the list and ensure you are in the default view
2) Click the column options menu
3) Configure > List Layout

56
Q

What does “compact rows” do within a personalized list?

A

Changes the padding of a row, but doesn’t impact anyone else

57
Q

How can you tell if a list has been personalized?

A

Dot on the gear menu, you can quickly reset to column defaults to remove personalization

58
Q

How do you add a list of records to the application menu?

A

Go to the proper table, create a new module record, then associate it with the correct application menu. (This is meant for everyone to interact with)

59
Q

Applications in the application menu are…

A

Records and tables

60
Q

______ _____ modifies the layout of a list for an individual user

A

Personalize List

61
Q

Personalization should be used for ______ _______

A

Temporary Situations

62
Q

List Filters in the Workspace….

A

Same as classic view

63
Q

What is the list view called in the Workspace?

A

Service Operations Workspace - Where the list is actually present

64
Q

To make a list accessible an ______ and a List Applicability must be defined in UI Builder

A

Audience

65
Q

Audience is…

A

A collection of users based on various criteria

66
Q

List applicatility….

A

links a list to an audience

67
Q

What are the sections of a form? (5)

A

Fields
Sections
Activity Stream
UI Actions
Related Lists

68
Q

Form Design….

A
69
Q

Form Layout…

A

Looks much like the list view configuration, with a list of available fields and selected field which should show up on a form. This

70
Q

Related Tables in a form/list view have a ___ icon

A

+ Icon in Green

71
Q

Field Types: Reference Field is….

A

Query that displays records from another table

72
Q

Field Types: Date/Time Field is….

A

Populated with the day and time of day of selected date

73
Q

Field Types: String Field is….

A

Freely populated using letters, numbers, and special characters

74
Q

Field Types: ChoiceField is….

A

Drop down menu with multiple values

75
Q

Field Types: True/False Field is….

A

Boolean field that appears as a checkbox

76
Q

Related Lists are found…

A

At the bottom of a form, they contain lists of other records and not fields (With a database relationship to the current record)

77
Q

A form is loaded by searching on a record number in the _____________

A

Global Text Search, or opening a record in a list

78
Q

Dot Walking….

A

Gathers information from a series of tables through reference fields

79
Q

You Cannot dot-walk to a field using form designer (T/F)

A

True - Only in Form Layout

80
Q

A Formatter is…

A

A visual element that pulls data stored in a column and displays it in a different way (much like the activity stream form)

81
Q

Reference fields refer to….

A

Another table, or fields in another table (Magnifying glass)

82
Q

What kind of field displays as a checkbox in a form?

A

True/False (Boolean)

83
Q

How can you identify a choice field

A

Dropdown arrow (ability to see additional options)

84
Q

What are the three components of a filter condition?

A

Field, Operator, Value

85
Q

What limits a field’s available values?

A

Dependent field (Subcatagory is dependent upon the category for example)

86
Q

How do you add a list category to a workspace list?

A

UI Builder

CSA (16 decks)

Brainscape helps you reach your goals faster, through stronger study habits.
© 2024 Bold Learning Solutions. Terms and Conditions