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CSA > Round 2 - Mixed Knowledge > Flashcards

Round 2 - Mixed Knowledge Flashcards

1
Q

Filter is made up of 3 components

A

Field, Operator and Value

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2
Q

Tags allow you to do 3 things

A

Provide an easy way to categorize, flag and locate records

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3
Q

List Views

A

Personalize the list, or you can use tag features to categorize, flag and locate records

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4
Q

What are the three components that make up a filter condition?

A

Field, Operator and Value

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5
Q

Form Activity Stream

A

Displays the list of activities, or history on a form

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6
Q

Templates

A

Allow fields to be populated automatically, simplifying the process of generating new records

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7
Q

Templates

A

Allow fields to be populated automatically, simplifying the process of generating new records

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8
Q

What area in a form displays records from tables that have a relationship to the current record?

A

Related Lists

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9
Q

How would you select which fields on a form you want to display?

A

Select Personalize Form

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10
Q

What are the two options to hide a field from a form through form personalization? (select two answers)

A

Uncheck the field’s box

Select the Hide field icon

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11
Q

What is the definition of a task?

A

A task is any record that can be assigned to or completed by a user in ServiceNow.

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12
Q

What is User Presence?

A

The User Presence feature facilitates synchronous collaboration within one record. See who is online, view their current status, and what they are viewing or editing, all in real-time.

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13
Q

The Activity Stream inline editor enables users to…

A

contribute to actual work within a record without opening a form interface. Just like real-time editing on a form, inline commenting on the activity stream means you can annotate records as updates are made, allowing multiplied efforts across several pieces of work simultaneously.

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14
Q

What are the names of the two modules in the Service Desk application, where you can locate work assigned to you and/or your group(s)? (select two answers)

A

My Work
My Groups Work

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15
Q

Which feature facilitates synchronous collaboration within one record?

A

User Presence

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16
Q

Which tab would you use to communicate to stakeholders and document activities through the task’s lifecycle?

A

Notes

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17
Q

What needs to be enabled to only display the Work notes field?

A

Show one journal field

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18
Q

Reports from Data can be represented as (2 answers)

A

Bar Chart
Pie Chart

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19
Q

Where can you navigate to learn about Reporting within an instance?

A

All > Reports > Getting Started

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20
Q

User Criteria for Knowledge Basis defines criteria (4x)

A

To Create (upload or author)
Read (View)
Write (Edit)
Retire (Make articles inaccessible)

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21
Q

Where do you navigate to get to the Service Catalog?

A

All > Self-Service > Service Catalog

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22
Q

What are the three types of Open Records you can access in the Platform? (select three answers)

A

Tasks
Items
Requests

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23
Q

Which modules can you use to create a new table?

A

Tables (Module)
Tables & Columns (Module)

24
Q

Which elevated role is required to modify access control rules?

A

Security_admin

25
Q

What is a CI

A

Configuration Item
Can be tangible (hardware, software, servers) or Intangible (Servers, email, etc.)

26
Q

Parent class which is not extension of another table is called?

A

Base Table

27
Q

In what order are access controls evaluated?

A

Table level: Most specific to most general
Field Level (most specific to most general)

28
Q

What are the three key tables in the CMDB?

A

CMDB
CMDB_CI
CMDB_REL_CI

29
Q

Which script runs when a record is displayed, inserted, updated, deleted or when a table is queried?

A

Business Rule

30
Q

What is used frequently to move customizations from one instance to another?

A

Update Sets

31
Q

What kind of records are not captured in an update set?

A

Data Records (Update sets only care about customizations and configuration changes…not the incidents themselves)

32
Q

What protects applications by identifying and restricting access to available files and data?

A

Application Scoping (Not access controls…this is by user)

33
Q

What attributes of a field can a UI policy action change on a form? (3)

A

Mandatory
Visible/Hidden
Read Only

34
Q

Steps to apply an update set to an instance?

A

Retrieve
Preview
commit

35
Q

What are some of the ways to interact with the ServiceNow Platform?

A

Workspaces, Service Portal, Dashboards, Lists, Forms, Knowledge Bases

36
Q

What are some of the features of Employee Center?

A

Lots….

37
Q

What should you consider when sharing a PDF export?

A

Information may be obsolete
Access control is not enforced on encrypted data

38
Q

What are the four tabs used to guide a user to create a new report?

A

Data, Type, Configure, Style

39
Q

What can trigger a notification?

A

Inserting a record, event is fired, or a script is run

40
Q

Name three ways of sharing a report with other people in the organization?

A

Schedule E-mail, Export to PDF, Publish

41
Q

Which 3 tabs to configure E-mail Notification

A

When to send
Who’s going to get it
what will it Contain

42
Q

Where can users modify notification and subscriptions?

A

All > System Settings > Notifications

43
Q

What is created when an order is placed for a catalog item?

A

REQ # (Request)
RITM # (Request Item ID)
SCTASK # (Service Catalog Task)

44
Q

Which module is used to add, update or remove catalog items?

A

Maintain Items

45
Q

What represents questions asked when ordering a catalog item?

A

Catalog Variables (or Questions)

46
Q

Which module is used to edit flow designer flows?

A

All> Process Automation > Flow Designer

47
Q

Where is the data from an action stored?

A

Data Pill

48
Q

What are the components of a flow designer flow

A

Trigger
One or more Actions

49
Q

What kind of field type displays as a checkbox on the form?

A

True/False (Or Boolean)

50
Q

How can you identify a choice field?

A

Dropdown Link (or Arrow)

51
Q

What are the three components of a filter condition?

A

Field
Operator
Value

52
Q

What limits a field’s available values?

A

Dependent Field (On the subcategory field being dependent on the category field for example)

53
Q

How do you add a list category to a workspace list?

A

UI Builder

54
Q

What is a set of installed applications on ServiceNow instance, before configuration or customization?

A

Baseline Implementation

55
Q

How do you activate applications and application features?

A

Plugins
ServiceNow Store
Request from ServiceNow

56
Q

What is a copy of a ServiceNow environment specific to a customer?

A

Instance

57
Q

How can you explore an application before purchasing?

A

Install on a non-prod instance
Use a personal developer instance

CSA (16 decks)

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