Chapter 5 Student and work ethics

Question 1

Bullying

Answer 1

repeated attacks or threats of fear, distress or harm by a bully toward a target

Question 2

Burnout

Answer 2

a job stress resulting in being physically or mentally exhausted, having doubts about your abilities, and having doubts about the value of your work

Question 3

Confidentiality

Answer 3

trusting others with personal and private information

Question 4

Gossip

Answer 4

to spread rumors or talk about the private matters of others

Question 5

Harassment

Answer 5

to trouble, torment, offend or worry a person by one’s behavior or comments

Question 6

Priority

Answer 6

the most important thing at the time

Question 7

Professionalism

Answer 7

following laws, being ethical, having good work ethics, and having the skills to do your work

Question 8

Stress

Answer 8

the response or change in the body caused by any emotional, psychological, physical, social, economic factor

Question 9

Teamwork

Answer 9

staff members work together as a group, everyone does their part to give safe and effective care

Question 10

work ethics

Answer 10

behavior in the workplace

Question 11

Work ethics involves:

Answer 11

• how you look
• what you say
• how you behave
• how you treat and work with others

Question 12

Qualities and traits involve:

Answer 12

• caring
• cheerful
• considerate
• cooperative
• courteous
• dependable
• empathy
• enthusiastic
• honest
• patient
• respectful
• self-aware
• trustworthy

Question 13

What affects your health

Answer 13

• diet
• sleep and rest
• exercise
• your eyes
• smoking
• drugs
• alcohol
• body mechanics

Question 14

Dress code for nursing agency

Answer 14

• good hygiene
• uniforms
• jewelry
• shoes
• hair
• nails, make-up, fragrances

Question 15

A dependable student behavior:

Answer 15

• arriving on time for class and clinical experiences
• complete and turn in assignments on time
• pay attention and follow directions
• stay for the entire class and clinical experiences
• work when scheduled
• get to work on time

Question 16

Teamwork involves:

Answer 16

• working when scheduled
• being cheerful and friendly
• completing assignments
• helping others willingly
• being kind to others

Question 17

To avoid gossip:

Answer 17

• remove yourself from where people are gossiping
• do not make or repeat any comment that can hurt a person
• do not make or write false statements about another person
• do not talk about patients, residents, family members, visitors, co-workers, fellow students, instructor etc.
• do not send or post comments about others or the school or agency by e-mail, texts, video, social media etc

Question 18

Speech and language must be:

Answer 18

PROFESSIONAL
- do not swear or use foul, vulgar, slang, sexual or abusive language
- speak softly and gently
- speak clearly, hearing problems are common
- do not yell or shout
- do not fight or argue with a patient or resident, family member, visitor, instructor, etc

Question 19

Courtesy

Answer 19

is a polite, considerate or helpful comment or act
- do not take credit for another person’s deeds
- give praise
- help others willingly when asked
- stand to greet families and visitors
- let patients, residents, families enter the elevator first
- hold doors and elevators for others
- wish the person and family well when they leave
- be thoughtful, compliment others, wish others happy birthday etc
- apologize
- say thank you when someone does something for you or helps your
- say please
- address others by miss, mrs, Mr or doctor

Question 20

Disruptive, distracting behaviors

Answer 20

• talking while the instructor or another student is talking
• talking while other students are finishing an assignment or exam
• making unnecessary noises (tapping, clicking etc)
• fidgeting or moving a lot
• not participating in learning activities or doing something other than what is expected
• bringing children to class
• sleeping in class
• arriving late or leaving early
• using electronic devices during class

Question 21

47