Features Of Online Services - Content Flashcards
What are online services?
They are information and services that are made available over the internet, usually via a browser.
What are the seven main examples of online services?
Retail
Finance services
Education and training
News and information
Entertainment and leisure
Productivity
Booking systems
What are some good features of retail services?
Examples: E-commerce sites, online auctions
Wide range of competition to choose from.
Saves transport time and costs.
Better targeted marketing can be performed online.
What are some bad features of retail sites?
Products and services may not be regulated.
May result in nuisance emails and texts.
What are some good features of financial services
Examples: online banking, online trading
Can manage finances from home
Reduces the need for visiting financial institutions to conduct business, resulting in reduced travel times and costs
What are some bad features of financial services?
Not all services may be genuine.
Potential for unauthorised access through security breaches and social engineering.
What are some good features of education and training services?
Examples: distance learning degrees, e-learning new skills
Can learn in your own time.
Access to a wider range of courses than those taught in the local area.
What are some bad features of education and training services?
Lack of structure may impede learning
Need to make sure the course is properly accredited.
What are some good features of news and information services?
Examples: traffic reports, news websites
Provides most up to date information possible
Helps to plan travel and events to avoid traffic, bad weather, etc.
Can be personalised to show news on particular topics.
What are some bad features of news and information services?
Need to check the reliability of the information provider.
Too much information accessible too quickly
What are some good features of entertainment and leisure services?
Examples: music/video streaming, online gaming
Access to a wide range of music, TV and films for low subscription cost.
Can play games with people all around the world
What are some bad features of the entertainment and leisure services?
Safety locks may be needed to protect children from unsuitable content.
What are some good features of productivity services?
Examples: cloud computing software, communication tools
Accessible anywhere with an internet connection and on most connected devices
Supports collaborative working, sharing Information and communication
What are some bad features of productivity services?
Potential for the loss of the ‘human touch’ by using technology to communicate and plan in isolation
What are some good features of booking systems services?
Examples: transport, appointments
No need to travel to make booking. Fewer admin staff needed to take bookings
Avoids having to wait in a telephone queue (e.g. for GP appointment)
