Impact Of IT Systems On Organisations - Content Flashcards
What are the 7 main impacts of IT systems on organisations?
User experience
Customer needs
Cost
Implementation
Integration with current systems
User support and staff training needs
Security
How does user experience impact IT systems of organisations?
• Will it be easy to use and also be intuitive?
. Will the system increase performance and be reliable and available as users expect?
• What about users with additional needs?
How does customer needs impact IT systems of organisations?
are people more productive and feel that the technology is helping them?
• Losing touch - are businesses losing that personal touch in the quest for ever more efficient working?
• Big Brother - do customers and employees feel ‘monitored’ in a negative way?
How does cost impact the IT systems of organisations?
how much is it going to cost, can this be related to the benefit received?
• Ongoing costs - maintenance, redundant systems
• People costs - training, skilled technical personnel
How does implementation impact the IT systems of organisations?
• Timescales and downtime - how long is it going to take? Is there a Plan B? How is downtime of existing systems going to be minimised?
• Testing - how is the system going to be tested thoroughly? Who is testing and how?
How does integration with current systems impact IT systems of organisations?
• Will it work with existing systems?
• What about existing data? Customer records, sales records, financial records
• Productivity - how does a system help a business meet its goals more effectively?
• Automation - reduce ‘human error’, increase efficiency
How does working practices impact IT systems of organisations?
what impact will it have on ways of working, people, processes?
How does user support and customer training impact IT systems of organisations?
• Staff culture - how will staff accept new IT systems?
• Staff skillsets - does the level of technical and support expertise required change?
How does security impact the IT systems of organisations?
how is sensitive data protected? Is it secure?
• Compliance with new legislation
• Public relations risk of data breaches
