Chapter 5

Question 1

Planning/Formulations

Answer 1

checks on progress
helps you cope with uncertainty
helps you think ahead

Question 2

Defendors

Answer 2

Experts at producing NARROW selling

JCpenney tries to set up boutqiues….no bueno!!!!

Question 3

Prospectors

Answer 3

CONSTANTLY moving! APPLE!!!!!!!

Question 4

Analyzers

Answer 4

Lets others take risks first. MICROSOFT!

Question 5

Reactor

Answer 5

Make adjustments finally forced to by enviromental pressures

Question 6

Mission (ADAPTIVE CYCLE)

Answer 6

what are we?

PURPOSE

Question 7

Vision (ADAPTIVE CYCLE)

Answer 7

where we going?

WHAT WE WANT TO BECOME

Question 8

TOP

Answer 8

Strategic Planning

ONE TO FIVE YEARS

Question 9

MIDDLE

Answer 9

TACTICAL PLANNING

6-24 months

Question 10

FIRST-LINE

Answer 10

OPERATIONAL PLANNING

1 week to 1 year!!!

Question 11

Goals

Answer 11

Objective

Question 12

Action plan

Answer 12

Define cause of action for goal

Question 13

Standing plan

Answer 13

repeatedely over a period of time

Question 14

Policy

Answer 14

OUTLINES of general respnses

Question 15

Procedure

Answer 15

PARTICULAR problem

Question 16

Rule

Answer 16

Designates specific required plan

Question 17

Program

Answer 17

Range of projects

Question 18

Project

Answer 18

ONE ONE ONE SINGLEEEEEEEEE!

Question 19

SMART GOAL- what does it take?

Answer 19

S-PECFIC
M-EASURABLE
A-TTAINABLE
R-ESULTS
T-ARGET DATES

Question 20

MBO?

Answer 20

Jointly set objectives
develop action plan
preiodically review performance
give performance appraisal and rewards

Question 21

MBO? HOW!!?!?!

Answer 21

Top Managers

Objectives must cascade

Question 22

Planning Control Cycle

Answer 22

1. Make Plan
2. Carry out
3. Control direction/compare results
4. Control action by 2 ways/change or improve!