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Management > Chapter 11 > Flashcards

Chapter 11 Flashcards

1
Q

personality

A

the stable psychological trais and behavioral attritubes

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2
Q

The BIG FIVE personality model

EACEO

A 
Extra
Agree
Conscientiousness
Emotional Stability
Openness

EACEO

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3
Q

5-Extraversion

A

comfort level with relationships

Extraverts-assertive, socialable
Introvert-reserved, timid quiet

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4
Q

5-Agreeableness

A

propensity to cooperate

High-cooperative, warm, trusting
Low-cold, disagreeable, antagonistic

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5
Q

5-Conscientiousness

A

Describes personal RELIABILITY

High-responsibility, organized, persistent
Low-easily distracted, disorganized

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6
Q

5-Emotional Stability

A

ability to withstand stress

Positive-calm, self confident, secure
Negative-nervous, anxious, insecure

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7
Q

5-Openness to experience

A

being curious and receptive

open-creative, curious, artistically sensitive
not open-conventional, prefer the familiar

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8
Q

Do personality tests work for the workplace?

A

extroversion has been associated with success for managers and salespeople.

conscientiousness has been found to have the strongest positive correlation with job performance and training performance.

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9
Q

What are cautions about using personality testing in the workplace?

A

use appropriate professionals
dont hire on the basis of the test alone
be alert for gender, ethnic, racial bias
graphology tests to not work but INTEGRITY tests to

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10
Q

what is proactive personality?

A

someone who is more apt to take initiative and perservere to influence the environment!!!!!!!!!!!!!!!!!

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11
Q

5 important traits

A 
locus of control
self efficacy
self esteem
self monitoring
emotional intelligence
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12
Q

locus of control

A

indicates how much people believe they control their fate through their own efforts

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13
Q

self efficacy

A

belief in one’s ability to do a task learned helplessness

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14
Q

self monitoring

A

observe own behavior and adapt it to external situations

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15
Q

emotional intelligence

A

ability to cope, empathize with others, and be self motivated.

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16
Q

what are some ways managers can boos employee self esteem?

A
  • reinforce employees positive attributes and skills
  • provide positive feedback whenever possible
  • break larger projects into smaller tasks
  • express confidence in employees
  • provide coaching whenever employees are struggling.
17
Q

Traits of Emotional intelligence (4)

A

Self Awareness
Self Management
Social Awareness
Relationship Management

18
Q

Self Awareness

A

the most essential. reads own emotions.

19
Q

Self management

A

ability to control your emotions and act with honesty and integrity in reliable and adaptable ways.

can leave bad moods out of your work enviroment

20
Q

relationship management

A

communicate clearly and convincingly

build strong bonds

21
Q

three components of attitude

A

AFFECTIVE-feelings or emotions about situation
COGNITIVE-beliefs and knowledge about situation
BEHAVIORAL-refers to how one intends or expects to behave toward a situation

22
Q

cognitive dissonance

A

the psychological discomfort a person experiences between his or her cognitive attitude and incompatible behavior

Importance, control, rewards.

23
Q

The diversity wheeel

A

inside out

  • personality
  • internal dimensions(age, race, gender)
  • external dimensions (income, location, marital status)
  • organizational dimensions (work location, management status)
24
Q

What are some trends in workforce diversity?

A

age-more older people in the workforce
gender-more women working
race & ethnicity-more people of color in the workforce
sexual orientations-gays become more visible
people with differing physical mental abilities
educational levels-mismatches between educationa nd workforce nees

25
Q

Barriers to Diversity

A

Sterotypes and prejudices
Fear of Reverse discrimination
Resistance to diversity program priorites
Unsupportive social atmosphere
Lack of support for family demands
Lack of support for career building steps

26
Q

Sources of Job-Related Stress

A 
Genetic or personality characteristics
Job itself
Others' expectations
Co-workers & managers
The environment and culture
Forces outside the organization
27
Q

Symptoms of Stress

A

Physiological
Psychological
Behavioral

28
Q

stress-physiological

A

backaches, headaches, sweaty palms, nausea

29
Q

psychological

A

anxiety, boredom, depression

30
Q

behavioral

A

sleeplessness, changes in eating havits,

31
Q

Burnout

A

state of emotional, mental, and even physical exhaustion

CONSEQUENCE OF STRESS!!!!

Management (20 decks)

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