13-11 Unsatisfactory Work Performance Flashcards

Question

Supervisor 4. When assigned to conduct a Special Review SHALL

Answer 1

* meet with the member in private * conduct heightened monitoring of the member’s performance * complete a TPS 956 for each thirty (30) day performance examination period * continue to provide guidance or instruction targeted at correcting the deficiency * advise the second–level supervisor throughout the Special Review and provide any recommendations

Answer 2

conclude the examination and forward any recommendations to the second–level supervisor.

Answer 3

* review any recommendations/information provided on an existing TPS 955 * meet with the member in private * record the response given by the member, and/ or provide the member with the opportunity to respond * attempt to resolve work performance deficiencies through remedial assistance, such as counselling, training or participation in a program or activity that would improve the member’s performance, as appropriate * ensure that any management practices or accommodation factors are remedied before processing the matter further * re–evaluate the performance deficiency when the management practices or accommodation factors have been resolved, and o forward the TPS 955 to the unit commander if the performance deficiency is attributable solely to the member, or o where management practices or accommodation factors are the root cause of the deficiency, provide direction and guidance to the first level supervisor, as required

Answer 4

* assign sufficient persons with expertise to provide guidance and instruction to the subject member of the Special Review * meet with the member and the supervisor to ensure the standards being observed, the plan of action, measurement means, and assessment date have been properly communicated * advise the Unit Commander when the Special Review should be terminated and/or provide any other recommendations

Answer 5

* make recommendation to extend the assessment period, if applicable * terminate the review, if applicable * forward the results/recommendations to the Unit Commander

Answer 6

ensure a TPS 901 is generated and the internal complaint process commencing with Procedures followed, as applicable

Answer 7

perform the applicable duties listed under supervisor and/or second–level supervisor.

Answer 8

a supervisor to fulfill the duties of the second–level supervisor.

Answer 9

* any management practices or accommodation factors have been satisfactorily addressed * the performance deficiency is re–evaluated when the management practices or accommodation factors have been resolved * a TPS 955 is discontinued where management practices or accommodation factors are the root cause of the deficiency and initiate a TPS 901, if applicable, directed at the involved supervisor(s) * a second–level supervisor is detailed to co–ordinate a Special Review * a meeting is held with the member and the supervisor assigned to co–ordinate * in conjunction with the member and the supervisor, a plan of action is created to address the issue * the specific work performance standard is communicated * a measurement mechanism is established * the assessment date is communicated * the member is served with a copy of the TPS 955, including the plan of action and assessment date

Answer 10

* where the member has satisfactorily progressed towards meeting the standard, or when the assigned supervisor advises they were unable to fully monitor the member due to an extenuating circumstance o consider an additional review period o provide the member with a copy of the TPS 955, indicating the revised assessment date * where the member has met the threshold for the standard o terminate the Special Review o provide the member with a copy of the findings/report o place the original TPS 955 and associated correspondence in the unit personal file * where the member has failed to meet the standards ensure that the applicable complaint/ discipline process has been initiated

Answer 11

anything that prevents a person with a disability from fully participating in all aspects of society because of their disability, including a physical barrier, an architectural barrier, an information or communications barrier, an attitudinal barrier, a technological barrier, a policy or a practice. [Accessibility for Ontarians with Disabilities Act, S.2]

Answer 12

* any degree of physical disability, infirmity, malformation or disfigurement that is caused by bodily injury, birth defect or illness and, without limiting the generality of the foregoing, includes diabetes mellitus, epilepsy, a brain injury, any degree of paralysis, amputation, lack of physical co-ordination, blindness or visual impediment, deafness or hearing impediment, muteness or speech impediment, or physical reliance on a guide dog or other animal or on a wheelchair or other remedial appliance or device; * a condition of mental impairment or a developmental disability * a learning disability, or a dysfunction in one or more of the processes involved in understanding or using symbols or spoken language * a mental disorder, or * an injury or disability for which benefits were claimed or received under the insurance plan established under the Workplace Safety and Insurance Act; (“handicap”). [Source: Ontario Human Rights Code, Accessibility for Ontarians with Disabilities Act]

Answer 13

the manner in which members manage their time, workload, and work environment.

Answer 14

the supervisory practices used to control the work environment and to assign tasks, and the methods used to communicate standards. Also includes the manner in which training needs are met and equipment issues are resolved.

Answer 15

a two–part process involving an initial interview with the unit commander about management practices and/or accommodation factors, and a second phase that may include heightened monitoring of performance beyond the annual evaluation to improve an individual’s work performance.

Answer 16

the tasks associated with a primary task defined in a civilian job description that are too numerous to list.

Answer 17

a failure to meet an established standard and may involve a single event, or the cumulative effect of a number of less serious events.

Answer 18

a failure to meet an established standard and may involve a single event or the cumulative effect of a number of less serious events.