13. Stakeholders

Question 1

What are the process of stakeholders management?

Answer 1

1. Identify stakeholders
2. Plan stakeholder mgt
3. Manage stakeholder engagement
4. Control stakeholder engagement

Question 2

What is the key output of the identify stakeholders process?

Answer 2

Stakeholder register

Question 3

What is the key output of the plan stakeholders mgt process?

Answer 3

stakeholder mgt plan

Question 4

What are the key outputs of the mange stakeholder engagement process?

Answer 4

1. Issue log
2. Change requests
3. Updates to project mgt plan and project documents
4. Lessons learned (part of updates to organizational process assets)

Question 5

What are the key outputs of the control stakeholder engagement process?

Answer 5

1. Change request
2. Work performance information
3. Updates to project mgt plan and project documents
4. Lessons learned (part of updates to organizational process assets)

Question 6

What should the project manager do with stakeholders throughout the project?

Answer 6

1. Identify all of them
2. Determine their requirements
3. Determine their expectations
4. Determine their interest and influence
5. Plan how to manage them
6. Plan how to communicate with them
7. Manage their expectations, influence, and engagement
8. Communicate with them
9. Control the communications and stakeholder engagement

Question 7

What are stakeholder expectations?

Answer 7

• Beliefs (or mental picture of) the future

- Some expectations will become requirements

Question 8

Why it’s important to identify all the stakeholders as early as possible on a project?

Answer 8

Stakeholders discovered late in the project will likely request change, which can lead to delays

Question 9

What does stake holders analysis involve?

Answer 9

Identifying stakeholders, analyzing their impact and influence on the project, and identifying ways to mange those impacts

Question 10

What informations about stakeholders might be included in a stakeholders register?

Answer 10

• Name and title
• Contact information
• Department and supervisor
• Roles and responsibilities
• Major requirements and expectations
• Impact and influence
• Classifications

Question 11

Why is it important to build good relationships with stakeholders?

Answer 11

Close relationships with stakeholders can provide an early warning system for problems on the project

Question 12

Describe the different level of stakeholders engagements

Answer 12

• Unaware
• Resistant
• Neutral
• Supportive
• Leading

Question 13

What might be documented in stakeholder mgt plan?

Answer 13

• Existing and desired levels of engagement for stakeholders
• Details about how stakeholders will be involved in the project
• How and why specific projects information will be distributed to stakeholders
• Guidelines for evaluating how well the plan is meeting the needs of stakeholders and the project
• How communications will be used to help manage stakeholder engagement and expectations

Question 14

How does the stakeholder mgt pan differ from the communications mgt plan when it comes to documenting communication requirements?

Answer 14

The communications mgt plan emphasizes the details about the technology, methods, and models of communication - the how of communication

The stakeholder mgt plan explains the why of communications– why stakeholder need to receive certain information, and how the sharing of the information will help in stakeholder mgt.