Ch 10 Communication Flashcards
What is the process of communications management?
- plan communication management
- Manage communications
- Control communications
What is the key output of the plan communication management process?
Communications management plan
What are the key outputs of the mange communication process?
- Project communications
- Update to project management plan and project documents
- Update to organizational process assets
What are the key inputs to control communications?
- Project management plan
- Project communications
- Issue log
- Work performance data
- Organizational process assets
What are the key outputs of the control communications process?
- Work performance information
- Change request
- Update to project management plan and project documents
- Update to organizational process assets
How should communication flow on a project?
To the customer, sponsor, functional manager, team members, other stakeholders, other project managers, and to other projects
Describe the basic communication model
Commutation consists of three parts: a sender, a message, and a receiver.
Each message is encoded by the sender and decoded by the receiver.
Factors that affect the way receiver decodes a message are called noise ,and included environment, experience and language.
What are the components of effective communications?
What are the components of effective listening?
Effective communication:
- Nonverbal communication
- Paralingual communication (The set of nonphonemic properties of speech, such as speaking tempo)
- Words
Effective listening:
- Active listening
- Giving feedback
What is Paralingual communication?
Pitch and tone of voice
What are the four types of communications?
- Formal written
- Formal verbal
- Informal written
- Informal verbal
Define interactive, push and push communication methods?
Interactive: The sender provides the information and recipients receive and respond to it.
Push: The sender provides the information but does not expect feedback on the information.
Pull: The sender places the information in a central location and recipients are responsible for retrieving it.
How much of their time do project manager spend communicating?
90%
What are some examples of communication technology?
- Face to Face interactions
- Telephone
- Fax
- IM
What are the communication blockers that can get in the way of communicating?
- Noisy surroundings
- Distance
- Improper encoding
- Negative statements
- Hostility
- Language
- Culture
What are some rules for effective meetings?
- Set a time limit, and keep to it
- Schedule in advance
- Meet with the team regularly, but not too often.
- Have a purpose for each meeting.
- Crate an agenda with team input.
- Distribute agenda in advance
- Let people know their responsibilities in advance
- Bring the right people together
- Lead the meeting with a set of rules
- Assign deliverables and time limits for assignments resulting from meetings.
- Publish the meeting minutes
