ch 8 communication Flashcards
communication
how we coordinate actions and achieve goals
a process by which info is exchanged btw individuals through a common system of symbols, signs, or behavior
three main functions of communication
coordination, transmission of info, and sharing of emotions and feelings
sender
a boss, coworker, or customer originates the message with a though
medium
is which form the message is delivered in - spoken words, written words, signs
receiver
the person who receives the message
noise
anything that interferes with or distorts the message being transformed
barriers to communication
filtering
selective perception
info overload
emotional disconnects
lack of source familiarity or credibility
workplace gossip
semantics
filtering
the distortion or withholding of info to manage a person’s reactions
selective perception
filtering what we see and hear to suit our own needs
info overload
when the info processing demands on an individual’s time to perform interactions and internal calculations exceed the supply or capacity of time available for such processing
emotional disconnects
effective communication requires a sender and receiver to be open to speaking and listening
grapevine
informal gossip network
semantics
words can mean different things to different people, or they might not mean anything to another person
five rules for active listening
- listen for message content
- listen for feelings
- respond to feelings
- note all cues
- paraphrase and restate
verbal communication
medium = oral
talking in person or over the phone
benefits: speed, feedback, exchange