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PMNL > INTRODUCTION TO PMNL > Flashcards

INTRODUCTION TO PMNL Flashcards

1
Q

Specializes in dealing with time and human relationships as they arise in organizations.

A

Management

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2
Q

An attempt to create a desirable future, keeping the past and the present in mind.

A

Management

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3
Q

Practice in and reflects a particular historial area.

A

Management

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4
Q

Practice that produces consequences and effects that emerge over time.

A

Management

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5
Q

Act in relationships that are two-way series.

A

Managers

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6
Q

Act in relationships that have spillover effects on other people, for better and for worse.

A

Managers

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7
Q

Juggle multiple simultaneous relationships.

A

Managers

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8
Q

A key ingredient to the success of the community, hospital pharmacy or any drug establishment in light of the rapidly changing pharmaceutical healthcare marketing arena.

A

Effective pharmaceutical management/Pharmaceutical Administration

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9
Q

Managing a pharmacy requires focus. (T or F)

A

True

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10
Q

It is a conscious, organized effort to harness all the resources available as well as using them to attain the goals of the pharmacy effectively and efficiently.

A

Pharmaceutical Management

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11
Q
  • There is a need to clearly establish correct priorities.
  • Well-defined objectives in quantifiable and measurable terms.
  • Clear policies, procedures, systems, and methods
  • Practical control mechanisms proacticely appropriate budgets

(T or F)

A

True

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12
Q

The use of strategic planning both in hospital and community settings results in:

A

A. Higher sales and profitability
B. More clinical or value-added services
C. Better administrative, distributive, and clinical performance especially in hospitals

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13
Q

_______ among departments/groups has a positive impact on the commitment of pharmacist.

A

Interdependence

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14
Q

Eight Dimensions of Pharmaceutical Management

A
  1. Managerial and Entrepreneurial
  2. General Management
  3. Customer-oriented
  4. Results-driven
  5. Visionary
  6. People-focused
  7. Innovative
  8. Effectiveness and efficiency
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15
Q

The executive duties of owners and operators of the business in getting results done through other people with some degree of calculated risk.

A

Managerial and Entrepreneurial

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16
Q

The process of planning, organizing, leading, and controlling the resources of the firm toward achieving the desired results relative to organizational goals.

A

General Management

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17
Q

The business exists for the purpose of creating a customer, markets, and satisfying wants.

A

Customer-oriented

18
Q

The tasks involve performance, productivity, maximization of profit, and economic results.

A

Results-driven

19
Q

A complex task of balancing the present and future demands, bringing the future to the present.

A

Visionary

20
Q

The business exists because of people, the employees emerging as the firm’s greatest asset.

A

People-focused

21
Q

Continuous and little improvement of products and services, redirecting resources for high-yielding results, improving and modifying business operations.

A

Innovative

22
Q

The former means doing the right thing the first time and all the time. Efficiency pertains to the input of effort in all areas of activity.

A

Effectiveness and Efficiency

23
Q

_______ pertains to the input of effort in all areas of activity.

A

Efficiency

24
Q

Formulation of objectives, programs, policies, procedures, rules, and regulations in order to achieve the goals of the business.

A

Planning

25
Q

Activites involved in planning.

A

• Developing objectives
• Forecasting
• Programming
• Scheduling
• Budgeting
• Developing policies
• Establishing procedures

26
Q

Referes to grouping people, establishing relationship among them, and defining the authority and responsibilty they have.

A

Organizing

27
Q

3 Steps involved in organizing.

A
  1. Grouping of people and identification of work to be done.
  2. Delegation of authority and responsibility.
  3. Establishment of relationships among people and tasks.
28
Q

The work of the manager to entrust others with responsibility and authority and to create accountability.

A

Delegating

29
Q

The sum of the rights and power assigned to a position.

A

Authority

30
Q

The obligation to assume responsibility and exercise authority in conformity with understood and accepted performance standards.

A

Accountability

31
Q

Determines what positions to be filled.

A

Staffing

32
Q

Staffing involves:

A

• Preparing the job description
• Identifying the sources of potential applicants
• Search, interview and select applicants
• Orienting new employees to their job
• Train and evaluate their performance

33
Q

A highly qualitative process, as such, the manager must have both the technical and knowledge of the jobs to be performed and the feel how people will fit in their new work environment.

A

Staffing

34
Q

It involves keeping personnel and other resources focused on the goals of the pharmacy and ensuring that they are utilized in a manner consistent with the policies established.

A

Directing

35
Q

Directing is a process which sets:

A

• Personnel goals
• Establish work standards
• Develop leadership style
• Motivates personnel
• Trains, retains and evaluate personnel
• Discipline, dismisses and promotes personnel

36
Q

The process of measuring and correcting the activites of subordinates and the company itself to assure conformity eith its plans.

A

Controlling

37
Q

Deals with issurs regarding third-party payers. He/she must identify which payer can afford the provision of quality patient care.

A

Good Pharmacy Manager

38
Q

Looks for other opportunities to generate additional revenue and decrease expenses, effectively purchasing pharmacy items, proper inventory level, and having appropriate number and type of personnel needed to do certain jobs.

A

Management-minded pharmacy manager

39
Q

People who are tasked to manage a business of institution.

A

Administrators

40
Q

A well-rounded and mature individual who encourages other people to work together for a common cause as effectively as possible.

A

Manager

PMNL (13 decks)

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