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PMNL > LEADERSHIP AND MANAGEMENT > Flashcards

LEADERSHIP AND MANAGEMENT Flashcards

1
Q

Who said that “Leadership is doing the right things; management is doing things right.” ?

A

Peter Drucker

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2
Q

This is doing the right things.

A

Leadership

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3
Q

This is doing things right.

A

Management

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4
Q

This means “the ability of an individual to influence, motivate, and enable others to contribute toward the effectiveness and success of the organizations of which they are members.

A

Leadership

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5
Q

Leadership means “the ability of an individual to ______, _______, and enable others to contribute toward the effectiveness and success of the organizations of which they are members.”

A

influence, motivate

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6
Q

This comprises directing and controlling a group of one or more people or entities for the purpose of coordinating and harmonizing that group towards accomplishing a goal.

A

Management

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7
Q

Management comprises ______ and _______ a group of one or more people or entities for the purpose of ___________ and ___________ that group towards accomplishing a goal.

A

directing, controlling
coordinating, harmonizing

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8
Q

They are often called brilliant and mercurial, with great charisma.

Yet, they are also often seen as LONERS and private people.

A

Leaders

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9
Q

They are comfortable taking risks, sometimes seemingly wild and crazy risks.

A

Leaders

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10
Q

Almost all leaders have high levels of ?

A

Imagination

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11
Q

They tend to be rational, under control problem solvers.

A

Managers

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12
Q

They often focus on goals, structures, personnel, and availability of resources.

A

Managers

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13
Q

Their personalities lean toward persistence, strong will, analysis, and intelligence.

A

Managers

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14
Q

people-oriented

A

Leaders

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15
Q

task-oriented

A

Managers

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16
Q

Leaders are more focus on leading people while managers focus managing work on.

A
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17
Q

Their outcomes are more of achievements.

A

Leaders

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18
Q

Their outcomes are more of results.

A

Managers

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19
Q

They simply look at problems and devise new, creative solutions.

A

Leaders

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20
Q

Using their charisma and commitment, they excite, motivate, and focus others to solve problems and excel.

A

Leaders

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21
Q

They create strategies, policies, and methods to create teams and ideas that combine to operate smoothly.

A

Managers

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22
Q

They empower people by soliciting their views, values, and principles.

A

Managers

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23
Q

They believe that this combination reduces inherent risk and generates success.

A

Managers

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24
Q

risk-takers

A

Leaders

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25
Q

risk-averse

A

Managers

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26
Q

Role of decision making are involved.

A

Leaders

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27
Q

Role of decision making are facilitative.

A

Managers

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28
Q

They are transformational, consultative and participative.

A

Leaders

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29
Q

They are dictatorial, autocratic, transactional, consultative and democratic.

A

Managers

30
Q

Leaders are influential and charismatic, while managers are _____ authority and position based.

A

Formal

31
Q

Leaders have followers, while manager have ?

A

subordinates

32
Q

Leaders appeal to heart while managers are to _____?

A

Head

33
Q

This is setting a new direction or vision for a group that they follow - i.e., a leader is the spearhead for that new direction.

A

Leadership

34
Q

On the other hand, _________ controls or directs people/resources in a group according to principles or values that have already been established.

A

Management

35
Q

The manager uses a formal, rational method whilst the leader uses passion and stirs ________.

A

emotions

36
Q

People naturally and willingly follow leaders due to their charisma and personality traits, whereas a manager is obeyed due to the formal authority vested in him/her.

As a result, people tend to be more loyal towards ?

A

Leaders

37
Q

Although not essential, it certainly helps a manager if he/she is also a good leader.

A

True

38
Q

Conversely, leaders do well if they have some degree of ___________ skills because it helps them envision the implementation of their strategic vision.

A

management

39
Q

Managers in pharmacy must have a strong commitment to ?

A

Patient care

40
Q

Managers in pharmacy must design systems that achieve comprehensive drug-use control and appropriate drug therapy outcomes.

A
41
Q

A ___________ should recognize, empower, and encourage the growth of practitioners and practice leaders.

A

departmental organizational structure

42
Q

The department’s culture must reward innovation, nurture human interaction, and result in a thoughtful, creative vision.

A
43
Q

Key Responsible Areas of Pharmacy Managers

A

• Safe and effective drug use control
• People
• Productivity
• Fiscal resources
• Compliance
• Vigilance

44
Q

The most skilled managers have mastery over their area of responsibility and ask the ______ what else they can do to help achieve the overall organizational goals.

A

leader

45
Q

A good manager understands the difference between what is important and what is _______, and knowing when to do which one first.

A

urgent

46
Q

Being dedicated to pharmacy practice and patient care, as well as being always professional, is more vital.

A

COMMITMENT

47
Q

The manager sets the _____ for the values and culture of the areas being managed.

A

Tone

(YOUR MANAGEMENT STYLE)

48
Q

Because of the complexity and diversity of pharmacy work, the best management style is to manage by ____________, rather than by staying in offices most of the time.

A

walking around

(BEING IN TOUCH WITH YOUR PEOPLE)

49
Q

The most difficult skills for new managers are _________ and understanding organizational behavior and politics.

A

decision making

(THE HARDEST PART)

50
Q

Managers must make difficult decisions, acknowledging that universal agreement is not always possible.

A
51
Q

Dealing with organizational politics and behavior can be perplexing as practically everyone is unique.

This is why having a _______ is crucial for a rookie pharmacy manager. They’ve very certainly encountered comparable scenarios.

A

mentor

(ORGANIZATIONAL BEHAVIOR AND POLITICS)

52
Q

The relevance of connecting the pharmacy with other important departments and personnel is critical to the sustainability of an organization and the advancement of a program.

Every pharmacy manager should include forming a strong alliance or cooperation with nursing and medical professionals.

A

Alliance

53
Q

Knowing innovative, evidence-based services that improve pharmacy and patient care services helps pharmacy programs advance more quickly.

A

Keeping Up

54
Q

Pharmacy managers who give compelling data and convincing arguments are the ones who get programs off the ground.

A

Being Persuasive

55
Q

Managers must be organized, use time wisely, achieve efficient and quality results, and help achieve the vision of the leader.

A
56
Q

Every Pharmacy business and every Pharmacy employee needs pharmacy managers that are committed to ________, have good _________ and __________ skills, can develop strong ______ and collaborations, stay up with the literature (pharmacy and drug therapy), and justify new services or more staff when needed.

A

patient care, ethical behavior, interpersonal skills, alliances

57
Q

These are skills you have that DO NOT relate to your specific job.

A

Non-technical Skills

58
Q

Non-technical skills are also called as ________, these skills relate more to your personal qualities and habits than your technical abilities.

A

Soft skills

59
Q

These skills affect how you interact with others and how you complete your work.

A

Non-technical skills

60
Q

Non-technical skills may help you be more productive and foster a positive, well-functioning work environment.

A
61
Q

Allows you to share information effectively with others.

A

Communication

62
Q

Refers to your ability to work as a team.

A

Cooperation

63
Q

Reflects your ability to process, handle and respond to changes.

A

Adaptability

64
Q

Help you create and maintain an orderly workspace and develop processes that allow you to complete your work efficiently.

A

Organization

65
Q

Relate on how well you work with others on a project to achieve a shared goal.

A

Collaboration

66
Q

Help you view challenges in new ways.

A

Creativity

67
Q

Reflect how you structure your workday and use your time.

A

Time management

68
Q

Refers to how well you determine what your most important tasks are.

A

Prioritization

69
Q

Refers to your excitement about the specific job or your desired industry.

A

Enthusiasm

70
Q

Relates to your ability to understand your own emotions as well as how well you understand and respond to the emotions of others.

A

Emotional intelligence

71
Q

What are the 10 examples of Non-technical Skills?

A

Communication
Cooperation
Adaptability
Organization
Collaboration
Creativity
Time Management
Prioritization
Enthusiasm
Emotional intelligence

PMNL (13 decks)

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