Admin & Project Management - Henry's Class (Day 2)

Question 1

The following roles are associated with what kind of employee in the planning department: communication of the agency’s goal to subordinate, motivation of subordinates, coordination of subordinates, and reporting of the agency’s work and accomplishments.

Answer 1

Planning director

Question 2

___________ is a unique and verifiable product, result, or capability to perform a service that must be produced to complete a process, phase, or project.

Answer 2

Deliverable

Question 3

_________ is a marker that consumes no time or resources.

Answer 3

Milestone

Question 4

______________ models activities and events of a project as a network, based on the longest overall duration of dependent activities which determine the shortest time possible to complete the project.

Answer 4

Critical path

Question 5

The primary purpose of a project charter is to get __________________?

Answer 5

management approval to proceed

Question 6

___________is a probabilistic model and estimates based on the probability of occurrence.

Answer 6

PERT

Question 7

__________________ focuses on the sequence of required scheduled activities that determine the duration of the project, it is a deterministic model of probability of occurrence

Answer 7

Critical Path Method

Question 8

Any delay in critical tasks will delay __________________?

Answer 8

The rest of the project

Question 9

What would you do if you are behind schedule or over budget?

Answer 9

Fast Track or Crash

Question 10

__________ is running two or more tasks in parallel.

Answer 10

Fast Track

Question 11

______________ is adding resources without changing the Work Breakdown dependencies.

Answer 11

Crashing

Question 12

__________________ uses a mathematical or graphical technique to find the optimal way to use limited resources

Answer 12

Linear programming

Question 13

Typically the _______________ is used to determine the longest duration and cost required for completing the project.

Answer 13

Critical path method (CPM)

Question 14

Critical Path Method is a project management
technique designed to:
A. Help employees improve writing skill
B. Assist in decision making
C. Reduce errors in traffic modeling
D. Identify evacuation routes

Answer 14

B

Question 15

The term “Fast Tracking” can be described as which of the following?
A) Deciding as a group what tasks to cut to get a project completed on time
B) Skipping over tasks on a planning project
C) What occurs when time needs to be made up on a planning project
D) All of the above

Answer 15

C

Question 16

A _______________ is typically used as a screening step to establish a pool of vendors that are then qualified and thus eligible to submit responses to RFPs.

Answer 16

Request for Qualifications (RFQ)

Question 17

A ________________ is a document that solicits proposals, often made through a bidding process, by an agency or company interest in procurement of commodity, service, or valuable asset, to potential suppliers to submit business proposals.

Answer 17

Request for Proposal (RFP)

Question 18

The three C’s of a good staff report are:
(A) Consistency, Compatibility, Comprehensive
(B) Compliance, Consistency, Compatibility
(C) Compliance, Consistency, Comprehensive
(D) Comprehensive, Consistency, Compatibility

Answer 18

B

Question 19

Your small town needs to undertake an extensive citizen involvement process to help develop a vision for the community and lacks the needed in-house expertise to know how to effectively accomplish this. In your role as the Planning Director, you determine that the best option available is:
(A) Define required services and carry out a two-step RFQ-RFP process
(B) Seek advice from the regional planning council
(C) Assign your best senior planner to educate himself in citizen involvement techniques
(D) Ask your local citizen groups for advise

Answer 19

A

Question 20

The Department of Community Affairs is asked by the Lt.Governor to assist the state’s three water management districts, DEP, DACS and the five counties involved to help resolve the emerging water wars of central Florida through collaborative rationality planning. Collaborative rationality involves (Select all that apply):

I. Authentic dialogue
II. Diversity of interests
III. Independent learning
IV. Interdependence of interests

Answer 20

I, II, and IV

Question 21

It was determined that all work activities of the departments would be examined from the perspective of the client to determine if current procedures may be intimidating, confrontational or otherwise impose unnecessary constraints on the customer. From this research it became clear that a
number of current practices and procedures could generate a negative response from customers. Which of the following might create a negative response from customers?

I. Prompt return of telephone calls.
II. Offering a Development Review Committee process.
III. Conducting personal business at the public counter.
IV. Asking customers to wait up to five minutes for service.

Answer 21

III

Question 22

The department heads jointly organized and executed a citizen’s survey to solicit input about customer satisfaction at city hall. To reach the maximum number of citizens a one page survey was included in the water bills of several thousand homeowners residing in the city. Over 1000 response cards were returned. Which of the following improvements to customer service did the majority of these everyday citizens select (Select all that apply)?

I. A faster processing time for entitlements.
II. Setting up a public information desk.
III. Establishment of a central permitting system.
IV. Development of informational flyers about city hall, the function of various departments, and a layperson’s guide to public meetings

Answer 22

II and IV

Question 23

Which is true if a planning director was appointed by a mayor as opposed to being hired by a City Manager?

I. The planner appointed by the mayor will be the best planner available
II. The planner appointed by the mayor serves at the pleasure of the mayor
III. The planner appointed by the mayor will be someone who supported the mayor politically
IV. The planner appointed by the mayor may be fired by the City Manager

Answer 23

II

Question 24

How appropriate would it be for the city planning board to hold an executive session for final approval of an impact fee rate structure?
A) appropriate and unlikely to be overturned in court
B) inappropriate and likely to be overturned in court
C) unclear and unlikely to be overturned in court
D) insufficient information

Answer 24

B