Guiding Principles

Question 1

ITIL Guiding Principle Definition

Answer 1

A recommendation that guides an organization in all circumstances, regardless of changes in its goals, strategies, type of work, or management structure.

Question 2

Seven Guiding Principles

Answer 2

Focus on Value

Start Where You Are

Progress Iteratively with Feedback

Collaborate and Promote Visibility

Think and Work Holistically

Keep it Simple and Practical

Optimize and Automate