Four Dimensions of ITSM: Information and Technology

Question 1

Definition: Four Dimensions - Information and Technology

Answer 1

Includes the information and knowledge necessary for service management, as well as the technologies required.

Examples of technologies that support service management:
1. Workflow management systems
2. Knowledge bases
3. Inventory systems
4. Communication systems
5. Analytical tools

Question 2

Detail: Four Dimensions - Information and Technology

Answer 2

SErvice management increasingly benefits from technology development used at all levels:

Artificial intelligence
Mobile platforms
Cloud solutions
Remote collaboration tools
Automated testing and deployment tools
Machine learning