SVS: The Service Value Chain - Design and Transition

Question 1

Value Chain Activity: Design

Answer 1

To ensure products and services continually meet stakeholder expectations for quality, costs, and time-to-market.

Question 2

Design and Transition Activity

Answer 2

Design activity requires:
* The plan, the architecture information, customer requirements, and other information from ENGAGE
* Component information to/from OBTAIN/BUILD

SDP (Service Design Package)

Transition acts upon:
* Build product and or service using components from OBTAIN/BUILD
* Transfer knowledge of the improved product or service to other activities
* Transfer assets to DELIVER AND SUPPORT
* Testing, Pilots, Deployment, and Releases