16 and 10. Meetings, Events, and Conflict Management Flashcards Preview

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Flashcards in 16 and 10. Meetings, Events, and Conflict Management Deck (13)
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1

essential questions for an event

who what where when how why

2

what is strategic conflict management

communication strategies and processes to influence the course of conflicts to the benefit o the organization and , when possible, to the benefit of constituents.

3

strateigc conflict management entails (4)

strategic: for the purpose of acheiving particular objectives.. conflict: sharp disagreements or opposition resulting in a direct, overt threat of attack from another entity... management: planned delibrate action... competition: striving for the same object, position, or prize as others

4

strategic conflict management requires

behavior: honorable ethical, defensivible... mission: worthy organizational ... integrity: public advocacy... mutual benefit between and among the organization and its stakeholders

5

what are the 2 types of threat appraisal

organizational and situational

6

organzial threat appraisal

do you have the knowledge, time, finacnes, and managemtn commitment to combat the threat

7

situational threat appraisal

how do you assess the severity of the threat, how much is uncertain

8

conflict management life cycle (proactive)

environmental scanning, issues tracking, issues management, crisis planning

9

CMLC an idenfited issues needs concerted action (strategic)

risk communication: dangers or threats are conveyed to forestall possible negative ramifications... conflict posiitoning: strageties through which the orgnaization can poisition itself favorably in anticipation of some negative action or threat... crisis management: a plan for the issues of concern

10

CMLC The issue has reached critical organizal impact (reactive)

crisis communication... Litigation PR: in support of legal action... conflict resolution

11

CMLC Research to learn the state of the organizations repuatation and improve it

fixing extreme repuation damage

12

poorly handed conflicts can become ____

crisis

13

crisis requires:

plan considering probability and potential impacts, factual two communication