FINALS - Quality assessment Flashcards
▪Relies heavily on quantitative statistical methods
that focus on the final product as defined by the standards set by the producer.
quality control
Developed out of the limitations of the QC
approach and defined quality in health care
institutions
by the success of the total
organization, not just individual components of
the system in achieving the goals of patient care.
quality process
activities of the management under QUALITY SYSTEM
organizational structure,
procedures
processes
resource needed to implement quality management
activities of the management under QUALITY assurance
planned
systematic activities implemented within the quality system to provide confidence that requirements for quality to be fulfilled
activities of the management under QUALITY CONTROL
operational techniques and activites used to fulfill the requirements for qualty
To ensure that quality laboratory services are
provided, every laboratory should strive to
___
obtain modern equipment,
to ensure hire well-trained staff,
to a well-designed and safe physical environment
and to create a good management team
__ ultimately dispels the concept of “good enough” and promotes one of “it can always be done better”
Quality Systems Management
Systems approach that focuses on teams,
processes, statistics, and delivery of services/products that meet or exceed customer expectations
Total Quality Management (TQM)
Continually look for ways to reduce errors
(“defect prevention”) by empowering employees to assist in solving problems and getting them to understand their integral role within the greater system (“universal responsibility”)
- Total Quality Management (TQM)
An element of TQM that strives to continually
improve practices and not just meet established
quality standards
Continuous Quality Improvement (CQI)
Process improvement program that is a hands-on process with the single mantra of “improvement”:
six sigma
under the 6 sigma is the
improved performance
improved quality
improved bottom line
improved customer satisfaction
improved employee satisfaction
Ultimately designed
to reduce waste (non-valued
activities), which means to reduce cost by
identifying daily work activities that do not
directly add to the delivery of laboratory services
in the most efficient or cost-effective ways
lean
Directly addresses the age-old concept “that’s
way the we always did it” and look for ways to
improve the process
lean
Frequently referred to as
Evangelist of quality
management
Philip Crosby
Preach the need for quality
practices in the book Quality is
Free.
Philip Crosby
He propounded that:
(a) quality is free, poor quality is
expensive (b) do thing right the first
time (c) zero defects is the only
legitimate goal of quality program
Philip Crosby
Source of most of the
concepts
and
methods
contained in the TQM model.
B. W. Edwards Deming
