2.4 resource management Flashcards

(45 cards)

1
Q

Define job production

A

This is production of a single unique unit

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2
Q

What may an example be of job production

A

A wedding cake

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3
Q

Ads and dis of job production

A

Ads:
- highly flexible
- high profit margins

Dis:
- High unit costs
- Labour intensive- high labour costs

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4
Q

Define batch production

A

A method where a specific number of identical items are produced together

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5
Q

What is an example of batch production

A

A bakery producing donuts

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6
Q

Ads and dis of batch production

A

Ads:
- Highly flexible, allows for the production of different products or variations of the same product (catering to the customers needs)
- benefit from some economies of scale

Dis:
- Can be expensive if making many small batches
- Increased lead times as each batch must finish before the next can start

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7
Q

Define flow production

A

Involves a highly automated production process which produces large quantities of identical products

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8
Q

Example of flow production

A

car manufacturing plant

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9
Q

Ads and dis of flow production

A

Ads:
- achieves economies of scale
- High levels of productivity

Dis:
- set-up costs are expensive
- Low motivation of workers
- Breaks in production is costly

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10
Q

Define cell production

A

Involves a production line whereby a single product will go through a number of stages

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11
Q

Why can cell production be a better alternative to flow production

A
  • Workers are more motivated operating as a team
  • Production is more flexible
  • Waste is minimised
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12
Q

Define labour intensive production and examples

A

High level of human input in the production process, e.g. high specialist, personal, high levels of skill required

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13
Q

Define capital intensive and provide examples

A

High level of capital investment, e.g. use of machinery, mass production and efficient production

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14
Q

What does capital and labour intensive link to

A

Labour- Job/cell production

Capital- Flow production

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15
Q

How can we measure productivity

A

Calculating labour productivity which measures the output per employee in a certain time period

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16
Q

How to calculate labour productivity

A

Total output (in a time period) / number of employees

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17
Q

How can a business improve its productivity

A
  • Education and training, to improve skills of workforce
  • Motivating workers, work faster and harder
  • Capital intensity, introducing automation to increase output
  • Specialisation, an employee becomes a specialist in a specific role
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18
Q

What is the disadvantage of increasing productivity

A

There can be a trade-off as while increasing productivity can improve the competitiveness of a business due to the cost per unit being reduced, but high levels of output can cause stress and burnout. This can lead to the quality or customer service to decrease leading to increased product returns and complaints

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19
Q

Define efficiency

A

Making the best use of all the resources of a business. (minimal waste)

Average unit costs will also be at their lowest

20
Q

How to calculate unit cost

A

Total costs / total output

21
Q

How are productivity and efficiency connected

A

Greater productivity means the workforce is more efficient and allows more resources to be devoted to production

When efficiency falls, wastage and unit costs rise

22
Q

What are the advantages of improved efficiency

A
  • Labour productivity increases
  • Unit costs fall
  • Resources can such as labour, expertise and time can be reallocated
  • Profit margins increase
  • Ability to charge lower prices to improve competitiveness
23
Q

What are some ways a business can reduce waste

A

Transport- unnecessary movement of the product or materials

Motion- unnecessary movement of people

Overproduction- making products that cannot be sold easily

Over processing- adding features that add no value

Defects- faulty products

Inventory- don’t hold too much stock

24
Q

Define capacity utilisation

A

The extent to which a business is using its product capacity

The maximum a business can produce over a period of time given the resources available

25
How to calculate capacity utilisation
Actual output / maximum potential output x 100
26
Whats the ads and dis of working under-capacity utilisation
Ad: - Opportunity to increase capacity utilisation by taking on new orders- easier to grow Dis: - Resources aren’t being used but cost money - Diseconomies of scale
27
Whats the ads and dis of over-capacity utilisation
Ad: - Opportunity for growth by maximising revenue and profit Dis: - Employees are over worked and can lead to absenteeism - Diseconomies of scale - Mistakes are more likely
28
In the short term how may a business control its capacity utilisation
Increase capacity: - Sub-contract out production to another business - Offer overtime pay to the workforce - Employ workers on temporary contracts Decrease capacity utilisation: - Rationalisation (Redundancy or sale of assets) - Sub-contract in work from another business
29
Define inventory
The supplies and stock held by the business
30
What is are the causes of poor stock management
- opportunity cost, ties up cash that cannot be used elsewhere - Stock could be stolen, damaged or lost - Financial costs, storing stock and managing it can be time-consuming and costly - Too little stock, orders can’t be met, leads to unhappy customers and loss of sales
31
How can waste be minimised
- Store inventory appropriately e.g perishable goods in refrigeration - Rotate stock, so old stock gets used first - Pricing strategies, adjust prices to clear stock through sales promotion - Computerised stock management systems, to track all inventory
32
What is lean production
Involves production which reduces waste in the operational process It focuses on reducing defects, time wasted and inventory levels Lean management should remove anything that is not necessary for the business E.G. redesigning to become more efficient
33
What is Just in time (J.I.T)
This is where stock levels are kept to a minimum, freeing up capital Relies on effect communication and systems for order processing and delivery
34
What are advantages of lean production
- Competitive advantage - reduces costs due to less waste - Can reduce lead times due to making processes more efficient, increasing customer satisfaction
35
What are advantages and disadvantages of just in time
Ads: - improve working capital by freeing up stocks - Reduces storage costs Dis: - Potential stock-outs due to relying on timely deliveries - Can be expensive due to technology for the systems - Demand fluctuations may not be predictable
36
Define quality
the extent to which a product or service meets its customer’s expectations
37
Why is quality important
So that they can compete at the right price point as some businesses will differentiate themselves on having a premium quality so charge higher prices Achieving high levels of quality can improve customer satisfaction, help the business differentiate its product from competitors and add value allowing for a premium price to be charged
38
How can a business achieve quality
- Have a clear understanding of customer needs - Train employees in quality procedures - Invest in technology - Work with high quality suppliers - Adopt processes that assure quality
39
What is the difference between quality control and quality assurance
Quality control is focused on the product; checked at the end of the production process which identifies faults Quality assurance is focused on the process; all employees are involved and it is considered at every step of the production process. This allows for continual improvement of quality
40
Why is quality difficult to improve
- Customers perception of quality is constantly changing - Can add more work so may be opposed by the workforce - Can be expensive
41
What is the impact of poor quality
Products being recalled can be an expensive process Can damage brand reputation Legal costs if sued Correcting quality can be expensive
42
What is total quality management (TQM)
A system of management based on quality being the priority throughout the organisation. Quality is the responsibility of everyone
43
How is Total Quality Management supported
Quality chains- needs of customers need to be met Quality policies- established on the expectations of all employees and how they should achieve highest quality Controls- guarantee quality is achieved Teamwork- work in teams to solve problems and identify opportunities Customer views- feedback from customers is taken into account to improve the process and product
44
What is a quality circle
A small team who voluntarily form to work on a specific issue or problem where quality is a concern or an opportunity for improvement has been identified
45
What is Kaizen
This refers to continuous improvement