Topic 5: Emotions, Attitudes Flashcards
What are emotions?
- Emotions are psychological, behavioral, and physiological episodes experience toward and object, person or event that create a state of readyness. They can occur without awareness, and are usually short lived (seconds to minutes).
What are moods?
Moods:
- are low intensity emotions with
- have no specific target source
- normally last hours to weeks
How are moods and emotions related?
- Emotions can fade into moods.
- Moods can make specific emotions more likely.
Show the types of emotions diagram
How can attitudes and behavior be modelled?
What is a belief? Give an example.
Knowledge or understanding that a person has of an attitude object - what you belief to be true about it.
e.g. One might believe that when companies talk about empowering workers, they really mean getting people to do more work for the same or less money.
What are feelings? Give an example.
Positive or negative reactions to what you belief is happening.
e.g. ‘I feel bitter about the company introducing the concept of empowered teams’
What are behavior intentions?
What you feel motivated to do as a consequence of what you believe and feel?
e.g. I might propose to resist blah between me and my coworkers
What are attitudes?
A combination of beliefs, feelings and behavioral intentions
How do emotional states affect behavior?
Indirectly: By influencing evaluative feelings about something and our subsequent judgements of how we want to behave.
Directly: By causing us to behave in a way that reflects our emotional state, regardless of what we believe or have planned to do.
How can we divide behaviors caused by attitude and caused by emotion?
- Judgement-driven behaviors.
- Affect-driven behaviors.
What is emotional labour?
The effort, planning and control needed to express organisationally desired emotions during interpersonal transactions.
What kind of things determine the emotional labour one must go through?
- Culture
- Organisation employeed / involved in
- Job / Position in organisation
What can a person required to undergo emotional labour do?
- Surface acting: fake it. It’s stressful and peeps don’t like it
- Deep acting: trying to genuinly experience the required emotions (less stressful, usually appreciated by customers)
What is emotional intelligence?
The ability to:
- Express emotions.
- Percieve emotions.
- Assimilate emotions.
- Understanding and reason with the emotions of others.
