4-9: Troubleshooting the Network Flashcards Preview

CISA-2120 Switching > 4-9: Troubleshooting the Network > Flashcards

Flashcards in 4-9: Troubleshooting the Network Deck (19):
1

Users are reporting longer delays in authentication and in accessing network resources during certain time periods of the week. What kind of information should network engineers check to find out if this situation is part of a normal network behavior?

The network performance baseline

2

A team of engineers has identified a solution to a significant network problem. The proposed solution is likely to affect critical network infrastructure components. What should the team follow while implementing the solution to avoid interfering with other processes and infrastructure?

Change-control procedures

3

After which step in the network troubleshooting process would one of the layered troubleshooting methods be used?

Gathering symptoms from suspect devices

4

A user reports that the workstation cannot connect to a networked printer in the office in order to print a report created with word processing software. Which troubleshooting action by the helpdesk technician would follow the divide-and-conquer approach?

Ask the user to issue the ipconfig command.

5

A network engineer is troubleshooting a network problem and can successfully ping between two devices. However, Telnet between the same two devices does not work. Which OSI layers should the administrator investigate next?

From the network layer to the application layer

6

Which troubleshooting method begins by examining cable connections and wiring issues?

bottom-up

7

An administrator is troubleshooting an Internet connectivity problem on a router. The output of the show interfaces gigabitethernet 0/0 command reveals higher than normal framing errors on the interface that connects to the Internet. At what layer of the OSI model is the problem likely occurring?

Layer 2

8

Users report that the new web site http://www.company1.biz cannot be accessed. The helpdesk technician checks and verifies that the web site can be accessed with http://www.company1.biz:90. Which layer in the TCP/IP model is involved in troubleshooting this issue?

transport

9

A user reports that after an OS patch of the networking subsystem has been applied to a workstation, it performs very slowly when connecting to network resources. A network technician tests the link with a cable analyzer and notices that the workstation sends an excessive number of frames smaller than 64 bytes and also other meaningless frames. What is the possible cause of the problem?

Corrupted NIC driver

10

A network administrator is configuring SSH on a router. When verifying the configuration, the administrator notices that the SSH connection requests fail, but the Telnet connection requests from the same workstation are successful. Which two parts of the router configuration should be checked to try to locate the problem? (Choose two.)

The transport input command is incorrect on the vty lines.
An extended ACL that is referencing the port argument for SSH is misconfigured.

11

A user in a large office calls technical support to complain that a PC has suddenly lost connectivity to the network. The technician asks the caller to talk to nearby users to see if other machines are affected. The caller reports that several immediate neighbors in the same department have a similar problem and that they cannot ping each other. Those who are seated in other departments have connectivity. What should the technician check as the first step in troubleshooting the issue?

The status of the departmental workgroup switch in the wiring closet

12

After cables were reconnected to a switch in a wiring closet, several PCs that had been previously configured manually can no longer access resources outside the local network. The PC configurations were not altered in the process and resources on the local network can still be accessed. What is a possible cause of the problem?

The PCs are no longer on the correct VLAN.

13

Use the ___ cache to verify IPv4 address to Layer 2 Ethernet address mappings on a host computer.

ARP

14

A group of Windows PCs in a new subnet has been added to an Ethernet network. When testing the connectivity, a technician finds that these PCs can access local network resources but not the Internet resources. To troubleshoot the problem, the technician wants to initially confirm the IP address and DNS configurations on the PCs, and also verify connectivity to the local router. Which three Windows CLI commands and utilities will provide the necessary information? (Choose three.)

ipconfig
ping
nslookup

15

A company is setting up a web site with SSL technology to protect the authentication credentials required to access the web site. A network engineer needs to verify that the setup is correct and that the authentication is indeed encrypted. Which tool should be used?

Protocol analyzer

16

In which step of gathering symptoms does the network engineer determine if the problem is at the core, distribution, or access layer of the network?

Narrow the scope.

17

A network technician is troubleshooting an email connection problem. Which question to the end-user will provide clear information to better define the problem?

When did you first notice your email problem?

18

A network engineer issues the show cdp neighbor command on several network devices during the process of network documentation. What is the purpose of performing this command?

To obtain information about directly connected Cisco devices

19

When should a network performance baseline be measured?

During normal work hours of an organization